Branch Manager - Raipur

Berkowits Hair & Skin Clinics

Raipur

On-site

INR 600,000 - 800,000

Full time

8 days ago

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Job summary

Berkowits Hair & Skin Clinic is seeking a Branch/Clinic Manager for its Raipur center. You will oversee daily clinic operations, ensure high-quality patient experience, drive revenue growth, manage and mentor a diverse team, and ensure adherence to SOPs and policies.

Strong consultation and sales skills in aesthetics are essential. Requirements include good English, experience in in-house sales, consultation, and business development, and background in skin/hair/laser treatments.

Qualifications

Experience in in-house sales, consultation, and business development.
Background in Skin, Hair, Laser, or Aesthetic treatments preferred.
Good in English with strong communication skills.

Responsibilities

Oversee clinic operations, ensure smooth, efficient, and client-focused service; manage scheduling, billing, and resources.
Lead and mentor front desk, technicians, counsellors, and doctors; conduct training and morning briefings.
Drive clinic revenue through effective consultations and service recommendations; monitor MIS and achieve targets.
Ensure compliance with SOPs, policies, and inventory management; handle escalations and service quality.

Skills

In-house sales

Consultation

Business development

Team leadership

Communication skills

Education

Any Graduate

MBA (Equivalent)

Job description

Job Description

Job Title: Branch Manager/ Clinic Manager

Berkowits Hair & Skin Clinic - 45+ Clinics PAN India

About Us

Berkowits Hair & Skin Clinic is one of India's leading and fastest-growing aesthetic and trichology chains, with 45+ clinics across the country and over 30 years of excellence in advanced hair and skin solutions. Trusted by more than 1,00,000 clients, Berkowits pioneered non-surgical hair replacement in India and continues to lead the industry with innovative technologies in trichology, dermatology, lasers, and regenerative treatments. Our core USP lies in delivering ethical, science-backed, personalized care through highly trained professionals and globally approved technologies. With a strong legacy of breakthroughs and consistent client satisfaction, our mission is to make world-class aesthetic care accessible, while our vision is to be India's most trusted and technology-driven brand in beauty, wellness, and medical aesthetics - committed to safety, results, and an exceptional client experience.

Position: Branch / Clinic Manager

The Clinic Manager is responsible for overseeing clinic operations, ensuring high-quality patient experience, driving revenue growth, managing and motivating the team, and ensuring adherence to company policies and protocols. This role requires both operational excellence and strong consultation/sales skills in the hair & skin aesthetics domain.

Key Responsibilities

Client Handling & Consultation
Conduct professional consultations for clients on skin and hair-related concerns.

Diagnose Client Needs And Suggest Appropriate Treatments Including
- Hair Loss Control & Hair Growth Treatments
- Laser Hair Growth Therapy
- Mesotherapy, Derma Roller, and PRP for Hair
- Chemical Peels, Pigmentation Treatments, PRP for skin
- Q-Switched Laser Treatments, CIT Procedures
- Counsel clients regarding surgical Hair Transplant procedures and Hair Replacement solutions.
Manage end-to-end consultation flow and ensure high conversion rates. Conduct follow-ups to track patient progress, satisfaction, and treatment results.

Training will be provided for smooth onboarding and understanding of the processes.

Clinic Operations Management
Manage daily clinic operations to ensure smooth, efficient, and client-focused service. Monitor and ensure accurate appointment scheduling, billing, and service delivery. Ensure optimal utilization of manpower, equipment, and resources. Maintain hygiene, equipment functionality, and clinic ambiance. Handle escalations, operational disruptions, or urgent issues (internet, electricity, equipment failure, staffing gaps).

Team Leadership & Performance Management
Conduct daily Morning Briefing Meetings as per company guidelines. Train and mentor team members across roles (Front Desk, Technicians, Counsellors, Doctors). Ensure attendance and participation in training programs. Identify high performers and underperformers, recommend corrective actions, promotions, or appreciation. Enhance team motivation, professionalism, and productivity.

Sales, Revenue & Business Development
Drive clinic revenue through effective consultations and service recommendations. Analyze sales reports, prepare daily MIS, and review weekly MIS submitted by team members. Ensure achievement of monthly revenue targets and overall clinic growth. Promote cross-sales, reactivation of dormant clients, and new client acquisitions. Monitor client engagement calls including appointment reminders, follow-ups, and unconverted leads.

Compliance & Policy Adherence
Ensure strict adherence to company policies, SOPs, the Operational Audit Manual, and standardized processes. Educate the team regularly about updated company policies on attendance, leaves, KRAs, KPIs, incentives, etc. Maintain accurate stock levels and prevent stock-outs.