Branch Manager

Berkowits Hair & Skin Clinic; Delhi; On-site; INR 600,000 - 800,000; Full time

Job summary

Berkowits Hair & Skin Clinic in Delhi is seeking a Branch Manager/Clinic Manager to oversee day-to-day clinic operations, lead a multidisciplinary team, and drive revenue through expert client consultations and service recommendations.

Ideal candidates will have strong English communication, experience in skin/hair aesthetics, and a background in in-house sales and business development. Working hours are 9:45 AM to 7:00 PM, six days a week, at our Vikaspuri location.

Qualifications

• Good in English with strong communication skills.
• Background in Skin, Hair, Laser, or Aesthetic treatments preferred.
• Experience in in-house sales, consultation, and business development mandatory.
• Strong consultation skills across all aesthetic treatments.
• Office Timings: 9:45 AM – 7:00 PM; 6 days per week.

Responsibilities

• Conduct professional consultations for skin and hair concerns and advise treatments.
• Manage daily clinic operations including appointments, billing, and service delivery.
• Lead and train Front Desk, Technicians, Counsellors, and Doctors.
• Drive clinic revenue through service recommendations and cross-sales.
• Ensure policy adherence and stock management.

Skills

English communication

Leadership

Sales

Client consultation

Education

Any Graduate

MBA (Equivalent)

Job description

Job Title: Branch Manager/ Clinic Manager Berkowits Hair & Skin Clinic – 45+ Clinics PAN India

About us

Berkowits Hair & Skin Clinic is one of India’s leading and fastest-growing aesthetic and trichology chains, with 45+ clinics across the country and over 30 years of excellence in advanced hair and skin solutions. Trusted by more than 1,00,000 clients , Berkowits pioneered non-surgical hair replacement in India and continues to lead the industry with innovative technologies in trichology, dermatology, lasers, and regenerative treatments. Our core USP lies in delivering ethical, science-backed, personalized care through highly trained professionals and globally approved technologies. With a strong legacy of breakthroughs and consistent client satisfaction, our mission is to make world-class aesthetic care accessible, while our vision is to be India’s most trusted and technology-driven brand in beauty, wellness, and medical aesthetics—committed to safety, results, and an exceptional client experience.

Key Responsibilities

• Client Handling & Consultation: Conduct professional consultations for clients on skin and hair-related concerns. Diagnose client needs and suggest appropriate treatments including: Hair Loss Control & Hair Growth Treatments Laser Hair Growth Therapy Mesotherapy, Derma Roller, and PRP for Hair Chemical Peels, Pigmentation Treatments, PRP f or skin Q-Switched Laser Treatments, CIT Procedures Counsel clients regarding surgical Hair Transplant procedures and Hair Replacement solutions. Manage end-to-end consultation flow and ensure high conversion rates.Conduct follow-ups to track patient progress, satisfaction, and treatment results. Training will be provided for smooth onboarding and understanding of the processes.
• Clinic Operations Management: Manage daily clinic operations to ensure smooth, efficient, and client-focused service. Monitor and ensure accurate appointment scheduling, billing, and service delivery. Ensure optimal utilization of manpower, equipment, and resources. Maintain hygiene, equipment functionality, and clinic ambiance. Handle escalations, operational disruptions, or urgent issues (internet, electricity, equipment failure, staffing gaps).
• Team Leadership & Performance Management: Conduct daily Morning Briefing Meetings as per company guidelines. Train and mentor team members across roles (Front Desk, Technicians, Counsellors, Doctors). Ensure attendance and participation in training programs. Identify high performers and underperformers, recommend corrective actions, promotions, or appreciation. Enhance team motivation, professionalism, and productivity.
• Sales, Revenue & Business Development: Drive clinic revenue through effective consultations and service recommendations. Analyze sales reports, prepare daily MIS, and review weekly MIS submitted by team members. Ensure achievement of monthly revenue targets and overall clinic growth. Promote cross-sales, reactivation of dormant clients, and new client acquisitions. Monitor client engagement calls including appointment reminders, follow-ups, and unconverted leads.
• Compliance & Policy Adherence: Ensure strict adherence to company policies, SOPs, the Operational Audit Manual, and standardized processes. Educate the team regularly about updated company policies on attendance, leaves, KRAs, KPIs, incentives, etc. Maintain accurate stock levels and prevent stock-outs.

Who Can Apply

Good in English with strong communication skills. Background in Skin, Hair, Laser, or Aesthetic treatments is preferred. Experience in in-house sales, consultation, and business development is mandatory. Strong consultation skills across all aesthetic treatments.

Salary - 6 to 8 LPA Experience - 2 to 4 Years Education - Any Graduate (Science/Aesthetics background preferred but not mandatory), MBA (Equivalent) Office Timings 6 days working per week No weekly off on Friday, Saturday, or Sunday Working Hours: 9:45 AM – 7:00 PM Location - A-40, Guru Virjanand Marg, A-Block, Vikaspuri, Delhi, 110018