Branch Manager - Raipur

Berkowits Hair & Skin Clinic; Raipur; On-site; INR 600,000 - 800,000; Full time

Job summary

Berkowits Hair & Skin Clinic in Raipur, Chhattisgarh invites an experienced Branch/Clinic Manager to lead daily operations, ensure top patient experience, and drive revenue growth across 45+ clinics.

You will train and supervise front desk and clinical staff, manage appointments, billing, stock, and compliance with SOPs, while expanding client base through consultative sales.

Qualifications

• Experience in in-house sales, consultation, and business development is mandatory.
• Strong consultation skills across all aesthetic treatments.
• Background in Skin, Hair, Laser, or Aesthetic treatments preferred.
• Good in English with strong communication skills.

Responsibilities

• Conduct professional consultations for clients on skin and hair concerns and advise treatments.
• Manage daily clinic operations including appointments, billing, and service delivery.
• Lead and develop frontline staff, oversee attendance, training, and performance.
• Drive revenue through consultations, cross-sales, client acquisition, and MIS analysis.
• Ensure compliance with SOPs, policies, stock management, and client experience.

Skills

Consultation skills

English proficiency

Communication skills

Education

MBA (Equivalent)

Science background or Aesthetics background

Job description

Job Title: Branch Manager/ Clinic Manager Berkowits Hair & Skin Clinic – 45+ Clinics PAN India About us Berkowits Hair & Skin Clinic is one of India’s leading and fastest-growing aesthetic and trichology chains, with 45+ clinics across the country and over 30 years of excellence in advanced hair and skin solutions. Trusted by more than 1,00,000 clients , Berkowits pioneered non-surgical hair replacement in India and continues to lead the industry with innovative technologies in trichology, dermatology, lasers, and regenerative treatments. Our core USP lies in delivering ethical, science-backed, personalized care through highly trained professionals and globally approved technologies. With a strong legacy of breakthroughs and consistent client satisfaction, our mission is to make world-class aesthetic care accessible, while our vision is to be India’s most trusted and technology-driven brand in beauty, wellness, and medical aesthetics—committed to safety, results, and an exceptional client experience. Position: Branch / Clinic Manager The Clinic Manager is responsible for overseeing clinic operations, ensuring high-quality patient experience, driving revenue growth, managing and motivating the team, and ensuring adherence to company policies and protocols. This role requires both operational excellence and strong consultation/sales skills in the hair & skin aesthetics domain. Key Responsibilities 1. Client Handling & Consultation Conduct professional consultations for clients on skin and hair-related concerns. Diagnose client needs and suggest appropriate treatments including: Hair Loss Control & Hair Growth Treatments Laser Hair Growth Therapy Mesotherapy, Derma Roller, and PRP for Hair Chemical Peels, Pigmentation Treatments, PRP f or skin Q-Switched Laser Treatments, CIT Procedures Counsel clients regarding surgical Hair Transplant procedures and Hair Replacement solutions. Manage end-to-end consultation flow and ensure high conversion rates.Conduct follow-ups to track patient progress, satisfaction, and treatment results. Training will be provided for smooth onboarding and understanding of the processes.
2. Clinic Operations Management Manage daily clinic operations to ensure smooth, efficient, and client-focused service. Monitor and ensure accurate appointment scheduling, billing, and service delivery. Ensure optimal utilization of manpower, equipment, and resources. Maintain hygiene, equipment functionality, and clinic ambiance. Handle escalations, operational disruptions, or urgent issues (internet, electricity, equipment failure, staffing gaps).
3. Team Leadership & Performance Management Conduct daily Morning Briefing Meetings as per company guidelines. Train and mentor team members across roles (Front Desk, Technicians, Counsellors, Doctors). Ensure attendance and participation in training programs. Identify high performers and underperformers, recommend corrective actions, promotions, or appreciation. Enhance team motivation, professionalism, and productivity.
4. Sales, Revenue & Business Development Drive clinic revenue through effective consultations and service recommendations. Analyze sales reports, prepare daily MIS, and review weekly MIS submitted by team members. Ensure achievement of monthly revenue targets and overall clinic growth. Promote cross-sales, reactivation of dormant clients, and new client acquisitions. Monitor client engagement calls including appointment reminders, follow-ups, and unconverted leads.
5. Compliance & Policy Adherence Ensure strict adherence to company policies, SOPs, the Operational Audit Manual, and standardized processes. Educate the team regularly about updated company policies on attendance, leaves, KRAs, KPIs, incentives, etc. Maintain accurate stock levels and prevent stock-outs.
Who Can Apply Good in English with strong communication skills. Background in Skin, Hair, Laser, or Aesthetic treatments is preferred. Experience in in-house sales, consultation, and business development is mandatory. Strong consultation skills across all aesthetic treatments.

Salary - 6 to 8 LPA Experience - 2 to 4 Years Education - Any Graduate (Science/Aesthetics background preferred but not mandatory), MBA (Equivalent) Office Timings 6 days working per week No weekly off on Friday, Saturday, or Sunday Working Hours: 9:45 AM – 7:00 PM Location - 1st Floor, Shop No 3 & 4, Marine Drive Complex, Telibandha Main Road, Telibandha, Raipur, Chhattisgarh 492001