Branch Manager_Leading Bank_Chennai

V Konnect; Chennai; On-site; INR 600,000 - 900,000; Full time

Job summary

V Konnect in Chennai is seeking a Branch Manager to oversee the branch operations and financial performance, ensuring P&L integrity and balance sheet accuracy while aligning with the bank's branch strategy.

The role emphasizes revenue growth through cross-selling TPP, RA and BB products, Liabilities mobilization, customer service excellence, CRM implementation, and strict compliance with policy and risk controls. Training and performance reviews with HR are part of the duties.

Responsibilities

• Maintains the Profit and Loss statement and Balance Sheet for the branch
• Executes the Branch Strategy in line with the overall Branch Banking strategy for the bank
• Sustained revenue generation for the branch through cross sell of TPP, RA and BB products
• Liabilities mobilization through CASA portfolio growth in the Branch Catchment Superior and Consistent Customer Service
• Ensures Efficient complaint management within specified TATs
• Drives high service scores
• Conducts customer engagement programs and marketing events
• Ensures proper implementation of CRM by the Sales, Relationship & BSD departments and to be reviewed at every interval Strengthening Systems, Controls and Processes
• Ensures Upkeep of the Branch and ATM and raises issues if required
• Liaises with respective teams for effective and efficient Fraud Management within the cluster
• Ensures branch compliance with Banks policies and processes
• Ensures timely submission of MIS reports
• Ensures safety and security of Bank and customer's assets
• Ensures Audit related deliverables both internal and external are met as per the prescribed norms
• Ensures Role clarity to employees in the branch and manage attrition Performance Management
• Tracks and monitors daily productivity and book movement of the branch
• Partners with the HCM Business partner for periodic review of performance of executives in the Branch and identify training needs if required.

Job description

Role & responsibilities

• Maintains the Profit and Loss statement and Balance Sheet for the branch
• Executes the Branch Strategy in line with the overall Branch Banking strategy for the bank
• Sustained revenue generation for the branch through cross sell of TPP, RA and BB products
• Liabilities mobilization through CASA portfolio growth in the Branch Catchment Superior and Consistent Customer Service
• Ensures Efficient complaint management within specified TATs
• Drives high service scores
• Conducts customer engagement programs and marketing events
• Ensures proper implementation of CRM by the Sales, Relationship & BSD departments and to be reviewed at every interval Strengthening Systems, Controls and Processes
• Ensures Upkeep of the Branch and ATM and raises issues if required
• Liaises with respective teams for effective and efficient Fraud Management within the cluster
• Ensures branch compliance with Banks policies and processes
• Ensures timely submission of MIS reports
• Ensures safety and security of Bank and customer's assets
• Ensures Audit related deliverables both internal and external are met as per the prescribed norms
• Ensures Role clarity to employees in the branch and manage attrition Performance Management
• Tracks and monitors daily productivity and book movement of the branch
• Partners with the HCM Business partner for periodic review of performance of executives in the Branch and identify training needs if required.