Branch Manager - Lajpat Nagar

Berkowits Hair & Skin Clinics; Delhi; On-site; INR 600,000 - 900,000; Full time

Job summary

Berkowits Hair & Skin Clinic is seeking a Branch/Clinic Manager in Delhi to oversee daily operations, drive patient satisfaction, and grow clinic revenue. The role requires leading a multidisciplinary team, ensuring compliant service delivery, and maintaining high standards across skin and hair aesthetics.

The candidate should have 2–4 years of experience, English communication skills, and a background in in-house sales or business development. MBA or equivalent qualification is preferred.

Qualifications

• Proven experience in in-house sales, consultation, and business development.
• Strong communication skills in English; ability to engage clients effectively.
• Experience in aesthetic treatments and clinic operations is preferred.

Responsibilities

• Oversee clinic operations ensuring smooth patient flow and service delivery.
• Lead and train front desk, technicians, counselors, and doctors.
• Drive revenue through effective consultations and cross-sell initiatives.
• Monitor MIS, KPIs, and monthly revenue targets; prepare reports for leadership.
• Ensure compliance with SOPs, policies, attendance, and quality standards.

Skills

English communication

Consultation skills

Sales & BD

Education

MBA (Equivalent)

Any Graduate

Job description

Job Title: Branch Manager/ Clinic Manager

Berkowits Hair & Skin Clinic – 45+ Clinics PAN India

About Us

Berkowits Hair & Skin Clinic is one of India’s leading and fastest-growing aesthetic and trichology chains, with 45+ clinics across the country and over 30 years of excellence in advanced hair and skin solutions. Trusted by more than 1,00,000 clients, Berkowits pioneered non-surgical hair replacement in India and continues to lead the industry with innovative technologies in trichology, dermatology, lasers, and regenerative treatments. Our core USP lies in delivering ethical, science-backed, personalized care through highly trained professionals and globally approved technologies. With a strong legacy of breakthroughs and consistent client satisfaction, our mission is to make world-class aesthetic care accessible, while our vision is to be India’s most trusted and technology-driven brand in beauty, wellness, and medical aesthetics—committed to safety, results, and an exceptional client experience.

Position: Branch / Clinic Manager

The Clinic Manager is responsible for overseeing clinic operations, ensuring high-quality patient experience, driving revenue growth, managing and motivating the team, and ensuring adherence to company policies and protocols. This role requires both operational excellence and strong consultation/sales skills in the hair & skin aesthetics domain.

Key Responsibilities

• Client Handling & Consultation: Conduct professional consultations for clients on skin and hair-related concerns.
• Diagnose Client Needs And Suggest Appropriate Treatments Including: Hair Loss Control & Hair Growth Treatments; Laser Hair Growth Therapy; Mesotherapy, Derma Roller, and PRP for Hair; Chemical Peels, Pigmentation Treatments, PRP for skin; Q-Switched Laser Treatments, CIT Procedures; Counsel clients regarding surgical Hair Transplant procedures and Hair Replacement solutions.
• Manage end‑to‑end consultation flow and ensure high conversion rates. Conduct follow‑ups to track patient progress, satisfaction, and treatment results.
• Training: Will be provided for smooth onboarding and understanding of the processes.
• Clinic Operations Management: Manage daily clinic operations to ensure smooth, efficient, and client‑focused service; Monitor and ensure accurate appointment scheduling, billing, and service delivery; Ensure optimal utilization of manpower, equipment, and resources; Maintain hygiene, equipment functionality, and clinic ambiance; Handle escalations, operational disruptions, or urgent issues (internet, electricity, equipment failure, staffing gaps).
• Team Leadership & Performance Management: Conduct daily Morning Briefing Meetings as per company guidelines; Train and mentor team members across roles (Front Desk, Technicians, Counsellors, Doctors); Ensure attendance and participation in training programs; Identify high performers and underperformers, recommend corrective actions, promotions, or appreciation; Enhance team motivation, professionalism, and productivity.
• Sales, Revenue & Business Development: Drive clinic revenue through effective consultations and service recommendations; Analyze sales reports, prepare daily MIS, and review weekly MIS submitted by team members; Ensure achievement of monthly revenue targets and overall clinic growth; Promote cross‑sales, reactivation of dormant clients, and new client acquisitions; Monitor client engagement calls including appointment reminders, follow‑ups, and unconverted leads.
• Compliance & Policy Adherence: Ensure strict adherence to company policies, SOPs, the Operational Audit Manual, and standardized processes; Educate the team regularly about updated company policies on attendance, leaves, KRAs, KPIs, incentives, etc.; Maintain accurate stock levels and prevent stock‑outs.

Who Can Apply

• Good in English with strong communication skills.
• Background in Skin, Hair, Laser, or Aesthetic treatments is preferred.
• Experience in in‑house sales, consultation, and business development is mandatory.
• Strong consultation skills across all aesthetic treatments.

Salary

6 to 9 LPA

Experience

2 To 4 Years

Education

Any Graduate (Science/Aesthetics background preferred but not mandatory), MBA (Equivalent)

Office Timings

6 days working per week

No weekly off on Friday, Saturday, or Sunday

Working Hours: 9:45 AM – 7:00 PM