Branch Manager - Ballygunge

BERKOWITS HAIR AND SKIN CLINIC; Kolkata District; On-site; INR 600,000 - 800,000; Full time

Job summary

Berkowits Hair & Skin Clinic is hiring a Branch/Clinic Manager to oversee operations, drive patient satisfaction, and lead a high-performance team across our Kolkata clinic. The role focuses on delivering exceptional client experience in hair and skin aesthetics, managing revenue targets, and ensuring policy adherence.

The ideal candidate will have 2–4 years of relevant experience, strong English communication, and a background in in-house sales and business development.

Qualifications

• Experience in-house sales, consultation, and business development is mandatory.
• Strong consultation skills across all aesthetic treatments.
• Good English with strong communication skills.

Responsibilities

• Conduct professional consultations for skin and hair-related concerns.
• Drive clinic revenue through effective consultations and service recommendations.
• Manage daily clinic operations, scheduling, billing, and service delivery.
• Lead and train front desk, technicians, counselors, and doctors.
• Ensure adherence to SOPs, policies, and stock control.

Skills

In-house sales

Consultation skills

Business development

English proficiency

Education

MBA (Equivalent)

Any Graduate

Job description

Job Title: Branch Manager/ Clinic Manager

Berkowits Hair & Skin Clinic – 45+ Clinics PAN India

About us

Berkowits Hair & Skin Clinic is one of India’s leading and fastest-growing aesthetic and trichology chains, with 45+ clinics across the country and over 30 years of excellence in advanced hair and skin solutions. Trusted by more than 1,00,000 clients , Berkowits pioneered non-surgical hair replacement in India and continues to lead the industry with innovative technologies in trichology, dermatology, lasers, and regenerative treatments. Our core USP lies in delivering ethical, science-backed, personalized care through highly trained professionals and globally approved technologies. With a strong legacy of breakthroughs and consistent client satisfaction, our mission is to make world-class aesthetic care accessible, while our vision is to be India’s most trusted and technology-driven brand in beauty, wellness, and medical aesthetics—committed to safety, results, and an exceptional client experience.

Position: Branch / Clinic Manager

The Clinic Manager is responsible for overseeing clinic operations, ensuring high-quality patient experience, driving revenue growth, managing and motivating the team, and ensuring adherence to company policies and protocols. This role requires both operational excellence and strong consultation/sales skills in the hair & skin aesthetics domain.

Key Responsibilities

• Conduct professional consultations for clients on skin and hair-related concerns.
• Diagnose client needs and suggest appropriate treatments including:
• Hair Loss Control & Hair Growth Treatments
• Laser Hair Growth Therapy
• Mesotherapy, Derma Roller, and PRP for Hair
• Chemical Peels, Pigmentation Treatments, PRP f or skin
• Q-Switched Laser Treatments, CIT Procedures
• Counsel clients regarding surgical Hair Transplant procedures and Hair Replacement solutions.
• Manage end-to-end consultation flow and ensure high conversion rates. Conduct follow-ups to track patient progress, satisfaction, and treatment results.

Training will be provided for smooth onboarding and understanding of the processes.

2. Clinic Operations Management

• Manage daily clinic operations to ensure smooth, efficient, and client-focused service.
• Monitor and ensure accurate appointment scheduling, billing, and service delivery.
• Ensure optimal utilization of manpower, equipment, and resources.
• Maintain hygiene, equipment functionality, and clinic ambiance.
• Handle escalations, operational disruptions, or urgent issues (internet, electricity, equipment failure, staffing gaps).

3. Team Leadership & Performance Management

• Conduct daily Morning Briefing Meetings as per company guidelines.
• Train and mentor team members across roles (Front Desk, Technicians, Counsellors, Doctors).
• Ensure attendance and participation in training programs.
• Identify high performers and underperformers, recommend corrective actions, promotions, or appreciation.
• Enhance team motivation, professionalism, and productivity.

4. Sales, Revenue & Business Development

• Drive clinic revenue through effective consultations and service recommendations.
• Analyze sales reports, prepare daily MIS, and review weekly MIS submitted by team members.
• Ensure achievement of monthly revenue targets and overall clinic growth.
• Promote cross-sales, reactivation of dormant clients, and new client acquisitions.
• Monitor client engagement calls including appointment reminders, follow-ups, and unconverted leads.

5. Compliance & Policy Adherence

• Ensure strict adherence to company policies, SOPs, the Operational Audit Manual, and standardized processes.
• Educate the team regularly about updated company policies on attendance, leaves, KRAs, KPIs, incentives, etc.
• Maintain accurate stock levels and prevent stock-outs.

Who Can Apply

Good in English with strong communication skills.

Background in Skin, Hair, Laser, or Aesthetic treatments is preferred.

Experience in in-house sales, consultation, and business development is mandatory.

Strong consultation skills across all aesthetic treatments.

Salary - 6 to 8 LPA

Experience - 2 to 4 Years

Education - Any Graduate (Science/Aesthetics background preferred but not mandatory), MBA (Equivalent)

Office Timings

6 days working per week

No weekly off on Friday, Saturday, or Sunday

Working Hours: 9:45 AM – 7:00 PM