Branch Manager - Gold Loans - Kirari

PeopleStrong; Delhi; On-site; INR 450,000 - 650,000; Full time

Job summary

PeopleStrong, Delhi, India, seeks a Graduate to join the Retail - Gold Loan department. The role focuses on driving new customer disbursements, growth targets, and branch plan adherence.

You will supervise risk management, compliance, and portfolio quality, lead daily operations, and coordinate with ABM, Gold Valuer, GLO, and CSE to achieve performance benchmarks. Coaching, on‑the‑job training, and maintaining branch hygiene, safety, and service quality will be essential as you ensure timely

Qualifications

• Graduate degree required.

Responsibilities

• Drive new CUID creation and achieve branch targets.
• Drive new customer disbursements as per benchmarks.
• Maintain growth in line with branch plan.
• Achieve onboarding yield benchmarks and optimal ticket size.
• Manage collections, delinquency, and recovery actions as per guidelines.
• Ensure adherence to compliance, audits, and governance standards.

Skills

Graduate

Job description

DEPARTMENT-1 Retail - Gold Loan

Country India

Skills

Skill

Graduate

CERTIFICATION

Job Description

Key Result Areas

Supporting Actions

Business Growth & Acquisition

• - Achieve targets for new CUID creation.
• - Drive new customer disbursements as per percentile role benchmarks.
• - Ensure net growth and tonnage growth in line with branch plan.

Yield & Profitability Management

• - Achieve onboarding yield benchmarks
• - Drive optimal ticket size, renewal mix, and repeat customer engagement.
• - Ensure cost-efficient branch operations.

Portfolio Quality & Risk Management

• - Maintain auction-to-book ratio
• - Ensure strict adherence to LTV, documentation quality, and purity testing protocols.
• - Resolve spurious and bentex cases within defined timelines

Collections & Delinquency Management

• - Deliver resolution for 0–30 DPD bucket.
• - Monitor overdue accounts and perform timely follow-up.
• - Support recovery actions as per internal guidelines.

Compliance, Audit & Governance

• - Achieve audit score as defined, ensure closure of audit findings.
• - Maintain zero-tolerance on operational deviations and regulatory breaches.
• - Ensure accuracy in process, record keeping, and vault management.
• - Ensure high service quality, fast turnaround time, and seamless grievance resolution.
• - Maintain branch hygiene, safety, and security standards.
• - Lead ABM, Gold Valuer, GLO, and CSE for daily performance.
• - Conduct coaching, on-the-job training, and reviews.
• - Ensure manpower productivity as per branch benchmarks