Branch Manager - Gold Loans - Delhi

PeopleStrong; Delhi; On-site; INR 600,000 - 900,000; Full time

Job summary

PeopleStrong is seeking a candidate for the DEPARTMENT-1 Retail - Gold Loan in India. The role focuses on achieving targets for new customer growth, disbursements, and branch-level performance in a high-volume gold loan environment.

The incumbent will drive yield, manage ticket sizes, and ensure strict adherence to compliance, risk, and operational standards while leading daily performance and coaching across ABM, Gold Valuer, GLO, and CSE functions.

Qualifications

• Diploma in a relevant field

Responsibilities

• Achieve targets for new CUID creation
• Drive new customer disbursements as per percentile role benchmarks
• Ensure net growth and tonnage growth in line with branch plan
• Achieve onboarding yield benchmarks
• Drive optimal ticket size, renewal mix, and repeat customer engagement
• Ensure cost-efficient branch operations
• Maintain auction-to-book ratio
• Ensure strict adherence to LTV, documentation quality, and purity testing protocols
• Resolve spurious and bentex cases within defined timelines
• Deliver resolution for 0–30 DPD bucket
• Monitor overdue accounts and perform timely follow-up
• Support recovery actions as per internal guidelines
• Achieve audit score as defined, ensure closure of audit findings
• Maintain zero-tolerance on operational deviations and regulatory breaches
• Ensure accuracy in process, record keeping, and vault management
• Ensure high service quality, fast turnaround time, and seamless grievance resolution
• Maintain branch hygiene, safety, and security standards
• Lead ABM, Gold Valuer, GLO, and CSE for daily performance
• Conduct coaching, on-the-job training, and reviews
• Ensure manpower productivity as per branch benchmarks

Skills

Diploma

Job description

DEPARTMENT-1 Retail - Gold Loan

Country India

Skills

Skill

Diploma

CERTIFICATION

Job Description

Key Result Areas (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

Business Growth & Acquisition

- Achieve targets for new CUID creation.
- Drive new customer disbursements as per percentile role benchmarks.
- Ensure net growth and tonnage growth in line with branch plan.

Yield & Profitability Management

- Achieve onboarding yield benchmarks
- Drive optimal ticket size, renewal mix, and repeat customer engagement.
- Ensure cost-efficient branch operations.

Portfolio Quality & Risk Management

- Maintain auction-to-book ratio
- Ensure strict adherence to LTV, documentation quality, and purity testing protocols.
- Resolve spurious and bentex cases within defined timelines

Collections & Delinquency Management

- Deliver resolution for 0–30 DPD bucket.
- Monitor overdue accounts and perform timely follow-up.
- Support recovery actions as per internal guidelines.

Compliance, Audit & Governance

- Achieve audit score as defined, ensure closure of audit findings.
- Maintain zero-tolerance on operational deviations and regulatory breaches.
- Ensure accuracy in process, record keeping, and vault management.

- Ensure high service quality, fast turnaround time, and seamless grievance resolution.
- Maintain branch hygiene, safety, and security standards.

- Lead ABM, Gold Valuer, GLO, and CSE for daily performance.
- Conduct coaching, on-the-job training, and reviews.
- Ensure manpower productivity as per branch benchmarks