Branch Manager - Gold loan

Paradigmit Technology Services; Mysuru, Bengaluru, Bangalore Rural; On-site; INR 400,000 - 600,000; Full time

Job summary

Paradigmit Technology Services in India’s Karnataka region seeks a growth-oriented professional to manage customer relationships and drive market intelligence for product alignment. You will coordinate marketing efforts and work toward customer delight through proactive service and retention strategies.

The role emphasizes branch profitability, field involvement for marketing and collections, and collaboration across departments to ensure compliant, profitable operations.

Qualifications

• Customer Service & Retention Focus.
• Planning & Forecasting Skills.
• Relationship Building.
• Market Intelligence & Business Development.
• Communication Skills Proficiency in Kannada and English.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Study market to identify trends to aid innovation or meet customer needs via up-sell/cross-sell of products.
• Initiate, implement, coordinate and participate in marketing activities to achieve above goals.
• Achieve customer delight through efficient service and retention of customers.

Skills

Customer Service

Relationship Building

Planning & Forecasting

Market Intelligence

Communication Skills

Job description

Role & responsibilities

Customer Championship

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service. Retain existing customers and acquire new continuously.

Product Process Championship

• Achieve branch targets and ensure profitability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.

Recovery of receivables: To ensure organizations revenue row and protect customers long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.

• Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

Knowledge, Skills & Attributes

• Customer Service & Retention Focus
• Planning & Forecasting Skills
• Relationship Building
• Market Intelligence & Business Development
• Communication Skills Proficiency in Kannada and English