Branch Manager at a Gold Loan Company

Paradigmit Technology Services; Bengaluru; Presencial; INR 900 000 - 1 400 000; Tempo integral

Resumo da oferta

Paradigmit Technology Services invites applications for a Branch Manager role overseeing Gold Loan operations in Bengaluru. You will drive customer relationship management, market analysis, and targeted marketing to grow the branch while ensuring compliance and profitability.

The position requires leadership to train and empower a team and to coordinate with multiple departments for seamless service delivery.

Qualificações

• Experience in retail banking operations or gold loan products.
• Strong market research and customer relationship management skills.
• Ability to coordinate marketing and field activities.
• Knowledge of risk controls and compliance in banking operations.
• Leadership to train a team.

Responsabilidades

• Maintain regular relationships with existing and potential customers.
• Study the market to identify trends and up-sell/cross-sell products.
• Initiate and coordinate marketing efforts to meet targets.
• Provide excellent customer service to retain and acquire customers.
• Achieve branch targets and profitability.
• Attend field visits for marketing and collection activities.
• Collaborate with departments to ensure smooth branch operations.
• Ensure adherence to instructions, policies, and fraud prevention.
• Recover receivables and monitor processes per protocols.
• Maintain branch books, documents, and statutory records.
• Coordinate with authorities and external agencies for compliance.
• Under Audit & Gold Inspection purview.
• Focus on profitability of the assigned branch.
• Mentor and train team; knowledge sharing.

Conhecimentos

Customer service

Relationship building

Planning

Forecasting

Market intelligence

Communication

Descrição da oferta de emprego

Hiring for a branch manager Male/Female to handle branch operations completely into Gold Loans,

Key Job Responsibilities

Customer Championship

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service. Retain existing customers and acquire new continuously.

Product Process Championship

• Achieve branch targets and ensure profitability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue row and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Customer Service & Retention Focus
• Planning & Forecasting Skills
• Relationship Building
• Market Intelligence & Business Development
• Communication Skills – Proficiency in Kannada and English