Branch Manager_BRANCH BANKING-Branch Head_Udaipur

Kotak Mahindra Bank Ltd; Udaipur District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Kotak Mahindra Bank Ltd. is seeking a Branch Manager in the Retail Liabilities vertical to drive growth, ensure operational excellence, and deliver superior customer service. You will lead a high-performing team, manage the branch P&L, and promote cross-selling of mutual funds, insurance, and other products.

The role requires strong sales acumen, regulatory awareness, and the ability to motivate staff while ensuring compliance and customer satisfaction across all touchpoints.

Qualifications

• Experience in managing a Retail Liabilities branch with focus on deposits and customer service.
• Strong sales acumen with ability to drive cross-sell of financial products and meet targets.
• Regulatory awareness and ability to ensure compliance with internal and external guidelines.
• Ability to lead a high-performing team and manage P&L responsibilities.

Responsibilities

• Drive enhancement of the branch deposit pool from existing and new customers.
• Ensure high standards of customer service delivery across all touchpoints.
• Promote and achieve cross-selling targets for non-deposit products.
• Lead sales initiatives for Mutual Funds and Insurance products.
• Generate fee-based income through strategic product offerings.
• Oversee branch administration and ensure smooth day-to-day operations.
• Ensure full compliance with regulatory and internal guidelines.
• Foster a productive and motivated branch team environment.
• Take ownership of the branch’s Profit & Loss and break-even performance.
• Collaborate with internal stakeholders for product innovation and marketing initiatives.

Job description

As a Branch Manager in the Retail Liabilities vertical, you will be responsible for driving business growth, ensuring operational excellence, and delivering superior customer service. This role demands a dynamic leader with strong sales acumen, regulatory awareness, and the ability to manage a high-performing team. You will oversee the branch’s profitability, compliance, and customer engagement, while also promoting cross-selling of financial products.

• Drive enhancement of the deposit pool from existing and new customers.
• Ensure high standards of customer service delivery across all touchpoints.
• Promote and achieve cross-selling targets for non-deposit products.
• Lead sales initiatives for Mutual Funds and Insurance products.
• Generate fee-based income through strategic product offerings.
• Oversee branch administration and ensure smooth day-to-day operations.
• Ensure full compliance with regulatory and internal guidelines.
• Foster a productive and motivated branch team environment.
• Take ownership of the branch’s Profit & Loss and break-even performance.
• Collaborate with internal stakeholders for product innovation and marketing initiatives.