Branch Manager-BRANCH BANKING-Branch Head

Kotak Mahindra Bank Ltd; Lucknow; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Kotak Mahindra Bank Ltd. seeks a Branch Manager for the Retail Liabilities vertical in Lucknow. You will drive business growth, manage a high-performing team, and ensure outstanding customer service across all touchpoints.

Responsibilities include deposit growth, cross-selling of non-deposit products, and P&L ownership while ensuring regulatory compliance and smooth operations at the branch.

Qualifications

• Experience in retail banking and branch operations.
• Strong ability to drive deposits growth and cross-sell products.
• Proven track record in leading high-performing teams and ensuring compliance.

Responsibilities

• Drive enhancement of the deposit pool from existing and new customers.
• Ensure high standards of customer service delivery across all touchpoints.
• Promote and achieve cross-selling targets for non-deposit products.
• Lead sales initiatives for Mutual Funds and Insurance products.
• Generate fee-based income through strategic product offerings.
• Oversee branch administration and ensure smooth day-to-day operations.
• Ensure full compliance with regulatory and internal guidelines.
• Foster a productive and motivated branch team environment.
• Take ownership of the branch’s Profit & Loss and break-even performance.
• Collaborate with internal stakeholders for product innovation and marketing initiatives.

Skills

Sales acumen

Leadership

Regulatory awareness

Team management

Job description

As a Branch Manager in the Retail Liabilities vertical, you will be responsible for driving business growth, ensuring operational excellence, and delivering superior customer service. This role demands a dynamic leader with strong sales acumen, regulatory awareness, and the ability to manage a high-performing team. You will oversee the branch’s profitability, compliance, and customer engagement, while also promoting cross-selling of financial products.

• Drive enhancement of the deposit pool from existing and new customers.
• Ensure high standards of customer service delivery across all touchpoints.
• Promote and achieve cross-selling targets for non-deposit products.
• Lead sales initiatives for Mutual Funds and Insurance products.
• Generate fee-based income through strategic product offerings.
• Oversee branch administration and ensure smooth day-to-day operations.
• Ensure full compliance with regulatory and internal guidelines.
• Foster a productive and motivated branch team environment.
• Take ownership of the branch’s Profit & Loss and break-even performance.
• Collaborate with internal stakeholders for product innovation and marketing initiatives.