Branch Manager-BRANCH BANKING-Branch Head

Kotak Mahindra Bank; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Kotak Mahindra Bank is seeking a Branch Manager in the Retail Liabilities vertical to drive business growth and deliver exceptional customer service. You will oversee the branch’s profitability, compliance, and a high-performing team, while promoting cross-selling of financial products.

The role requires dynamic leadership, strong sales acumen, regulatory awareness, and the ability to coordinate with internal stakeholders for product initiatives, ensuring smooth daily operations and strong P&L

Qualifications

• Experience leading branch teams in retail banking.
• Proven ability to meet sales targets and cross-sell financial products.
• Strong knowledge of regulations and risk controls.

Responsibilities

• Drive deposit growth from existing and new customers.
• Ensure high standards of customer service across touchpoints.
• Promote cross-selling of non-deposit products and mutual funds/insurance.
• Lead sales initiatives for financial products and services.
• Generate fee-based income through product offerings.
• Oversee branch operations and administration.
• Ensure compliance with regulatory and internal guidelines.
• Foster a productive, motivated branch team environment.
• Take ownership of branch P&L and break-even performance.
• Collaborate with internal stakeholders on product initiatives.

Skills

Leadership

Sales acumen

Regulatory awareness

Team management

Job description

Job Description:

As a Branch Manager in the Retail Liabilities vertical, you will be responsible for driving business growth, ensuring operational excellence, and delivering superior customer service. This role demands a dynamic leader with strong sales acumen, regulatory awareness, and the ability to manage a high-performing team. You will oversee the branch’s profitability, compliance, and customer engagement, while also promoting cross-selling of financial products

Responsibilities

• Drive enhancement of the deposit pool from existing and new customers.
• Ensure high standards of customer service delivery across all touchpoints.
• Promote and achieve cross-selling targets for non-deposit products.
• Lead sales initiatives for Mutual Funds and Insurance products.
• Generate fee-based income through strategic product offerings.
• Oversee branch administration and ensure smooth day-to-day operations.
• Ensure full compliance with regulatory and internal guidelines.
• Foster a productive and motivated branch team environment.
• Take ownership of the branch’s Profit & Loss and break-even performance.
• Collaborate with internal stakeholders for product innovation and marketing initiatives.

Requirements: