BRANCH MANAGER

PeopleStrong; Malvan; On-site; INR 800,000 - 1,500,000; Full time

Job summary

PeopleStrong in India is seeking a Branch & People Champion to drive customer relationships and market-driven growth. You will oversee branch profitability, coordinate marketing and collections, and ensure smooth cross-functional collaboration to meet targets while upholding company policies and risk controls.

The role emphasizes hands-on coaching, field visits, and diligent team development to strengthen business and customer loyalty across the region.

Qualifications

• Coaching and mentoring team members
• Business development and client relationship skills
• Proficiency in local language and English

Responsibilities

• Maintain regular and continuous relationships with existing and potential customers.
• Study market trends to aid innovation and up-sell/cross-sell of products.
• Initiate, implement/coordinate and participate in marketing activities.
• Achieve customer delight through efficient service and retain customers.
• Achieve branch targets and ensure profitability of the unit.
• Field visits for marketing and collection as per branch requirements.
• Collaborate with departments to ensure smooth branch operations.
• Ensure adherence to policies, manage risks and protect goodwill and revenue.

Skills

Coaching & mentoring

Business development

Communication skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English