Branch Manager

PeopleStrong; Puthalam; Presencial; INR 600.000 - 1.200.000; Jornada completa

Descripción de la vacante

PeopleStrong in Tamil Nadu invites a dynamic professional to build and sustain relationships with existing and potential customers, drive market insights, and ensure branch profitability.

The role includes coordinating marketing activities, leading and coaching the team, performing field visits for marketing and collection, ensuring policy compliance and risk control, and actively supporting revenue growth through up-sell and cross-sell initiatives.

Formación

• Maintain regular & continuous relationship with customers.
• Identify market trends to aid innovation and up-sell/cross-sell of products.
• Coordinate and participate in marketing activities to achieve targets.
• Achieve customer delight through efficient service and retention.

Responsabilidades

• Achieve branch targets and ensure profitability.
• Involve in field visits for marketing/collection activities as required by branch.
• Collaborate with various departments to ensure smooth branch operations.
• Ensure operational adherence to policies; mitigate risk and uphold company values.
• Recovery of receivables to protect revenue flow and customer interests.
• Maintain branch books, documents and statutory records; liaise with authorities.
• Role under Audit & Gold Inspection.
• Focus on branch profitability and ensure the assigned branch is profitable.

Conocimientos

Relationship Building

Market Research

Marketing & Sales

Team Leadership

Communication Skills

Descripción del empleo

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English