BRANCH MANAGER

PeopleStrong; Belagavi District; On-site; INR 600,000 - 900,000; Full time

Job summary

PeopleStrong in India (Karnataka region) seeks a dynamic professional to manage customer relationships, identify market trends, and drive marketing initiatives for branch growth. You will coordinate cross-functional efforts to ensure profitability and compliance, while coaching the team and expanding business opportunities.

The role emphasizes field marketing, collections, and proactive customer engagement to sustain revenue and customer satisfaction across the branch network.

Qualifications

• Coaching & mentoring skills.
• Experience in business development.
• Proficiency in local language and English.

Responsibilities

• Maintain regular & continuous relationships with existing and potential customers.
• Study the market to identify trends and support up-sell/cross-sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving targets.
• Achieve customer delight through efficient customer service and retention of customers.
• Achieve branch targets and ensure profitability of the unit.
• Coordinate field visits for marketing and collection activities as per branch requirements.
• Collaborate with various departments to ensure smooth branch operations.
• Ensure adherence to policies and mitigate risks including fraud detection and protect goodwill.
• Recovery of receivables to protect revenue flow and customer interests, following operation protocols.
• Maintain branch books of accounts, documents and statutory records and liaison with authorities.
• Role under Audit & Gold Inspection; focus on branch profitability.
• Lead training and development of team; knowledge sharing for growth.
• Drive business development and ensure effective communication.

Skills

Coaching & Mentoring

Business Development

Communication Skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English