Branch Manager

PeopleStrong; Arulpuram; On-site; INR 600,000 - 900,000; Full time

Job summary

PeopleStrong in India is seeking a Branch Marketing & Operations lead to strengthen customer relationships and drive profitability. You will coordinate field activities, collaborate across departments, and ensure compliant operations while guiding a team to deliver exceptional service.

Ideal candidates will have strong relationship-building skills, strategic market insight, and the ability to drive cross-functional initiatives to improve customer satisfaction and branch performance.

Qualifications

• Coaching and mentoring team members to drive performance.
• Develop new business opportunities through field activities.
• Must communicate effectively in English and local language.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Study market trends to aid innovation and up-sell/cross-sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service. Retain existing customers and acquire new.
• Achieve branch targets and ensure profitability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities based on branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and policies; mitigate risk and uphold organization values and goodwill of customers.
• Recovery of receivables to ensure revenue flow and protect customer’s long-term interest.
• Maintenance of branch books of accounts, documents and statutory records; liaise with authorities and ensure compliance.
• Role will come under Audit & Gold Inspection.
• Focus on branch profitability and ensure assigned branch is profitable.

Skills

Coaching

Business Development

Communication (English/local)

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English