Branch Manager

SevenMentor Pvt. Ltd.; Nagpur District; Hybrid; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Provident Fund

Team outings

Training & Upskilling

Employee Assistance Program

Job summary

SevenMentor Pvt. Ltd. is seeking a Branch Operations leader to manage day-to-day operations of the branch, coordinating across Sales, Training, CRM, HR and Admin.

The role drives branch revenue, ensures quality student experience, and oversees MIS reporting and HR activities. The candidate should have 2+ years of relevant experience and a graduate/postgraduate degree in management or related fields. The position offers a hybrid work mode, with a focus on optimizing classroom and resource

Qualifications

• 2+ years experience in Branch Management, Operations or EdTech/training sector.
• Graduate/Postgraduate degree in Management, Business Administration, Education or related field preferred.

Responsibilities

• Manage day-to-day branch operations and ensure smooth coordination among Sales, Training, CRM, Placement, HR, Digital Marketing, Admin and other teams.
• Drive branch sales and revenue targets; track performance daily/weekly/monthly.
• Handle student experience, relationship management, and escalation resolution.
• Coordinate placement activities and tie-ups with trainers and placement officers.
• Oversee HR, onboarding, attendance, discipline and performance reviews.
• Prepare branch MIS, dashboards and KPI reporting; monitor P&L and expenses.
• Lead branch marketing, events, partnerships and business development.
• Ensure compliance with SOPs, policies and quality standards.

Skills

Leadership

Communication

Sales & business development

Operations management

Problem-solving/decision-making

MIS/reporting

CRM/Student relationships

Multidepartment coordination

CRM/LMS/HRMS proficiency

Target achievement

Education

Graduate/Postgraduate in management or related field

Tools

CRM

LMS

HRMS

MS Excel/Google Sheets

Job description

Overview: 1. Branch OperationsManage the complete day-to-day operations of the branch.Ensure smooth coordination between Sales, Training, CRM, Placement, HR, Digital Marketing, Admin, and other teams.Ensure proper utilization of classrooms, labs, trainers, and other branch resources.Monitor branch discipline, cleanliness, infrastructure, and overall working environment.Identify operational issues and ensure timely resolution.Ensure all branch...

Work Mode

Hybrid

Experience

2+ years

Job Description

1. Branch Operations

• Manage the complete day-to-day operations of the branch.
• Ensure smooth coordination between Sales, Training, CRM, Placement, HR, Digital Marketing, Admin, and other teams.
• Ensure proper utilization of classrooms, labs, trainers, and other branch resources.
• Monitor branch discipline, cleanliness, infrastructure, and overall working environment.
• Identify operational issues and ensure timely resolution.
• Ensure all branch processes and company policies are followed.
• Drive branch sales and revenue targets.
• Monitor daily, weekly, and monthly sales performance.
• Track leads, follow-ups, conversions, admissions, and revenue through CRM.
• Review team performance and identify gaps in the sales funnel.
• Conduct regular sales review meetings and provide guidance to the team.
• Support the sales team in handling high-value or critical student enquiries.
• Develop strategies to improve lead conversion and customer acquisition.
• Coordinate with the Digital Marketing team regarding lead quality and campaign performance.
• Manage and motivate branch-level employees and teams.
• Set individual and team targets and monitor performance.
• Conduct regular team meetings and performance reviews.
• Identify training and development requirements for employees.
• Handle team-level conflicts and operational challenges.
• Ensure effective manpower utilization and productivity.
• Recognize high-performing employees and encourage a performance-driven culture.

4. Student Experience & Relationship Management

• Ensure a positive student experience throughout the student lifecycle.
• Handle escalated student complaints and grievances.
• Coordinate with relevant departments to resolve student concerns.
• Monitor student feedback, Google reviews, ratings, and overall satisfaction.
• Ensure timely communication regarding batches, schedules, trainers, placements, and other services.
• Maintain strong relationships with students and parents where required.

5. Placement Coordination

• Coordinate with the Placement team regarding student placement activities.
• Monitor placement-related queries and escalations.
• Ensure eligible students are properly connected with placement opportunities.
• Track placement activities, interviews, drives, and student participation.
• Coordinate with trainers and placement officers to improve student readiness.

6. HR & People Operations

• Coordinate with HR for recruitment and manpower requirements at the branch.
• Support Onboarding and induction of new employees.
• Monitor attendance, leaves, punctuality, and employee discipline.
• Coordinate employee performance reviews and appraisal-related activities.
• Support HR in employee engagement, retention, and grievance handling.
• Ensure branch employees follow organisational policies and procedures.

7. MIS & Performance Reporting

• Prepare and review daily, weekly, and monthly branch performance reports.
• Track sales, revenue, admissions, batch strength, attendance, trainer performance, and operational KPIs.
• Maintain accurate branch-level MIS and dashboards.
• Analyze performance data and identify areas requiring improvement.
• Present branch performance updates to senior management.
• Monitor branch P&L and operational expenses.

8. Administration & Infrastructure

• Ensure proper maintenance of branch infrastructure, classrooms, labs, systems, and equipment.
• Coordinate with the Admin/IT team for technical and infrastructure issues.
• Monitor electricity, internet, AC, projectors, computers, CCTV, and other facilities.
• Ensure adequate availability of training and office resources.
• Maintain branch safety, discipline, and professional standards.

9. Process & Quality Management

• Ensure compliance with company SOPs and operational processes.
• Identify process gaps and implement improvements.
• Conduct regular branch audits and quality checks.
• Ensure proper CRM, LMS, HRMS, and other system usage.
• Monitor data accuracy and timely updates across systems.
• Implement corrective actions wherever required.

10. Marketing & Business Development

• Coordinate with the Digital Marketing and Marketing teams for branch-level campaigns.
• Support seminars, webinars, workshops, events, and promotional activities.
• Identify local business opportunities and potential partnerships.
• Support corporate/institutional tie-ups and business development initiatives.
• Contribute ideas for improving branch visibility and admissions.
• Take ownership of overall branch performance.
• Develop and execute branch-level growth plans.
• Set priorities based on business requirements.
• Take timely decisions to resolve operational and business challenges.
• Work closely with senior management on branch expansion and improvement initiatives.
• Ensure achievement of business, operational, academic, and customer-experience goals.

Key Performance Indicators (KPIs)

• Branch Revenue & Target Achievement
• Admission & Conversion Rate
• Lead-to-Admission Ratio
• Team Productivity
• Trainer Performance
• Student Satisfaction & Feedback
• Placement Performance
• Operational Efficiency
• Employee Retention & Discipline
• Branch P&L
• Process Compliance
• Customer/Student Grievance Resolution

Required Skills

• Strong leadership and team-management skills
• Excellent communication and interpersonal skills
• Strong sales and business-development understanding
• Operational and people-management skills
• Problem-solving and decision-making ability
• Strong analytical and MIS-reporting skills
• Customer/student relationship management
• Ability to manage multiple departments and priorities
• Proficiency in CRM, LMS, HRMS, MS Excel/Google Sheets
• Ability to work under pressure and achieve targets

Experience & Qualification

• Experience: 2+ years in Branch Management, Sales Management, Operations Management, EdTech, Education, Training Institute, or a related industry.
• Prior experience managing multiple teams and branch-level operations will be preferred.
• Graduate/Postgraduate degree in Management, Business Administration, Education, or a related field preferred.

Preferred Candidate Profile

The ideal candidate should be a strong people leader and business operator who can independently manage the complete branch, drive revenue, maintain operational excellence, resolve escalations, develop teams, and ensure a high-quality student experience.

Flexible Work Hours

We promote a healthy work-life balance with flexible scheduling options.

PF (Provident Fund)

SevenMentor contributes to your Provident Fund to help you plan a secure future.

Team Outings & Events

Regular team activities and offsite events encourage collaboration and bonding.

Festival Celebrations / Office Parties

Our workplace culture thrives on celebration — we honor every occasion together.

Training & Upskilling Programs

Comprehensive training ensures your skills evolve with industry standards.

We cultivate leaders through focused mentorship and professional guidance.

Employee Assistance Program

Our EAP offers support for personal well-being and professional growth.

CSR Activities

We believe in social responsibility — making a difference through community-driven initiatives.

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