Branch Manager

Berkowits Hair & Skin Clinics; Mumbai; On-site; INR 600,000 - 800,000; Full time

Job summary

Berkowits Hair & Skin Clinics in Mumbai seeks a Branch/Clinic Manager to oversee operations, drive revenue, and lead a multi-disciplinary team. You will ensure high-quality patient experiences, manage appointments and billing, and uphold clinical standards.

The ideal candidate has strong consultation skills, in-house sales experience, and a background in skin/hair aesthetics. 6–8 LPA salary, 6 days/week work model, and Mumbai location.

Qualifications

• Background in Skin, Hair, Laser, or Aesthetic treatments is preferred.
• In-house sales, consultation, and business development experience is mandatory.

Responsibilities

• Client handling and consultation to assess skin/hair concerns.
• Manage daily clinic operations and ensure smooth service delivery.
• Lead and mentor Front Desk, Technicians, Counsellors, and Doctors.
• Drive clinic revenue through effective consultations and service recommendations.
• Ensure compliance with policies, SOPs, and audits.

Skills

Client handling

Consultation skills

Team leadership

Sales & revenue

Communication skills

Education

MBA or equivalent

Any Graduate

Job description

Job Title: Branch Manager/ Clinic Manager

Berkowits Hair & Skin Clinic – 45+ Clinics PAN India

About Us

Berkowits Hair & Skin Clinic is one of India’s leading and fastest-growing aesthetic and trichology chains, with 45+ clinics across the country and over 30 years of excellence in advanced hair and skin solutions. Trusted by more than 1,00,000 clients, Berkowits pioneered non-surgical hair replacement in India and continues to lead the industry with innovative technologies in trichology, dermatology, lasers, and regenerative treatments. Our core USP lies in delivering ethical, science-backed, personalized care through highly trained professionals and globally approved technologies. With a strong legacy of breakthroughs and consistent client satisfaction, our mission is to make world-class aesthetic care accessible, while our vision is to be India’s most trusted and technology-driven brand in beauty, wellness, and medical aesthetics—committed to safety, results, and an exceptional client experience.

Position: Branch / Clinic Manager

The Clinic Manager is responsible for overseeing clinic operations, ensuring high-quality patient experience, driving revenue growth, managing and motivating the team, and ensuring adherence to company policies and protocols. This role requires both operational excellence and strong consultation/sales skills in the hair & skin aesthetics domain.

Key Responsibilities

• Client Handling & Consultation
  • Conduct professional consultations for clients on skin and hair-related concerns.
  • Diagnose Client Needs And Suggest Appropriate Treatments Including Hair Loss Control & Hair Growth Treatments, Laser Hair Growth Therapy, Mesotherapy, Derma Roller, and PRP for Hair, Chemical Peels, Pigmentation Treatments, PRP for skin, Q-Switched Laser Treatments, CIT Procedures, Counsel clients regarding surgical Hair Transplant procedures and Hair Replacement solutions.
  • Manage end-to-end consultation flow and ensure high conversion rates. Conduct follow-ups to track patient progress, satisfaction, and treatment results.
  • Training will be provided for smooth onboarding and understanding of the processes.
• Clinic Operations Management
  • Manage daily clinic operations to ensure smooth, efficient, and client-focused service.
  • Monitor and ensure accurate appointment scheduling, billing, and service delivery.
  • Ensure optimal utilization of manpower, equipment, and resources.
  • Maintain hygiene, equipment functionality, and clinic ambiance.
  • Handle escalations, operational disruptions, or urgent issues (internet, electricity, equipment failure, staffing gaps).
• Team Leadership & Performance Management
  • Conduct daily Morning Briefing Meetings as per company guidelines.
  • Train and mentor team members across roles (Front Desk, Technicians, Counsellors, Doctors).
  • Ensure attendance and participation in training programs.
  • Identify high performers and underperformers, recommend corrective actions, promotions, or appreciation.
  • Enhance team motivation, professionalism, and productivity.
• Sales, Revenue & Business Development
  • Drive clinic revenue through effective consultations and service recommendations.
  • Analyze sales reports, prepare daily MIS, and review weekly MIS submitted by team members.
  • Ensure achievement of monthly revenue targets and overall clinic growth.
  • Promote cross-sales, reactivation of dormant clients, and new client acquisitions.
  • Monitor client engagement calls including appointment reminders, follow-ups, and unconverted leads.
• Compliance & Policy Adherence
  • Ensure strict adherence to company policies, SOPs, the Operational Audit Manual, and standardized processes.
  • Educate the team regularly about updated company policies on attendance, leaves, KRAs, KPIs, incentives, etc.
  • Maintain accurate stock levels and prevent stock-outs.

Who Can Apply

• Good in English with strong communication skills.
• Background in Skin, Hair, Laser, or Aesthetic treatments is preferred.
• Experience in in-house sales, consultation, and business development is mandatory.
• Strong consultation skills across all aesthetic treatments.

Salary - 6 to 8 LPA

Experience - 2 To 4 Years

Education - Any Graduate (Science/Aesthetics background preferred but not mandatory), MBA (Equivalent)

Office Timings

6 days working per week

No weekly off on Friday, Saturday, or Sunday

Working Hours: 9:45 AM – 7:00 PM

Location: Flat No. 2, Ground Floor, Makani Manor, Opp. Jaslok Hospital, Pedder Road, Mumbai, Maharashtra 400026

Skills

CounsellingSales