Branch Manager

Berkowits Hair & Skin Clinics; Gurugram District; On-site; INR 600,000 - 800,000; Full time

Job summary

Berkowits Hair & Skin Clinics in Gurugram is looking for a Branch Manager / Clinic Manager. The role involves overseeing all clinic operations, ensuring a high-quality patient experience while managing and motivating the team. You will also drive revenue growth and handle client consultations in hair and skin aesthetics.

The ideal candidate should have 2-4 years of experience, strong consultation skills, and a background in relevant fields.

Qualifications

• 2-4 years of experience required.
• Good English communication is essential.
• Sales and business development experience is mandatory.

Responsibilities

• Oversee clinic operations to ensure high-quality patient experience.
• Drive revenue growth through consultations and treatment recommendations.
• Train and mentor team members to enhance performance.

Skills

Strong communication skills

Consultation skills across aesthetic treatments

In-house sales experience

Background in Skin/Hair/Aesthetic treatments

Education

Any Graduate (Science/Aesthetics preferred)

MBA (Equivalent)

Job description

Job Title

Branch Manager / Clinic Manager

About Us

Berkowits Hair & Skin Clinic is one of India’s leading and fastest-growing aesthetic and trichology chains, with 45+ clinics across the country and over 30 years of excellence in advanced hair and skin solutions. Trusted by more than 1,00,000 clients, Berkowits pioneered non‑surgical hair replacement in India and continues to lead the industry with innovative technologies in trichology, dermatology, lasers, and regenerative treatments. Our core USP lies in delivering ethical, science‑backed, personalized care through highly trained professionals and globally approved technologies. With a strong legacy of breakthroughs and consistent client satisfaction, our mission is to make world‑class aesthetic care accessible, while our vision is to be India’s most trusted and technology‑driven brand in beauty, wellness, and medical aesthetics—committed to safety, results, and an exceptional client experience.

Position

The Clinic Manager is responsible for overseeing clinic operations, ensuring high‑quality patient experience, driving revenue growth, managing and motivating the team, and ensuring adherence to company policies and protocols. This role requires both operational excellence and strong consultation/sales skills in the hair & skin aesthetics domain.

Key Responsibilities

• Client Handling & Consultation: Conduct professional consultations for clients on skin and hair‑related concerns. Diagnose client needs and suggest appropriate treatments—including Hair Loss Control & Hair Growth Treatments, Laser Hair Growth Therapy, Mesotherapy, Derma Roller, and PRP for Hair, Chemical Peels, Pigmentation Treatments, PRP for skin, Q‑Switched Laser Treatments, CIT Procedures. Counsel clients regarding surgical Hair Transplant procedures and Hair Replacement solutions. Manage end‑to‑end consultation flow and ensure high conversion rates. Conduct follow‑ups to track patient progress, satisfaction, and treatment results.
• Clinic Operations Management: Manage daily clinic operations to ensure smooth, efficient, and client‑focused service. Monitor and ensure accurate appointment scheduling, billing, and service delivery. Ensure optimal utilization of manpower, equipment, and resources. Maintain hygiene, equipment functionality, and clinic ambiance. Handle escalations, operational disruptions, or urgent issues (internet, electricity, equipment failure, staffing gaps).
• Team Leadership & Performance Management: Conduct daily Morning Briefing Meetings as per company guidelines. Train and mentor team members across roles (Front Desk, Technicians, Counsellors, Doctors). Ensure attendance and participation in training programs. Identify high performers and under‑performers, recommend corrective actions, promotions, or appreciation. Enhance team motivation, professionalism, and productivity.
• Sales, Revenue & Business Development: Drive clinic revenue through effective consultations and service recommendations. Analyze sales reports, prepare daily MIS, and review weekly MIS submitted by team members. Ensure achievement of monthly revenue targets and overall clinic growth. Promote cross‑sales, reactivation of dormant clients, and new client acquisitions. Monitor client engagement calls including appointment reminders, follow‑ups, and unconverted leads.
• Compliance & Policy Adherence: Ensure strict adherence to company policies, SOPs, the Operational Audit Manual, and standardized processes. Educate the team regularly about updated company policies on attendance, leaves, KRAs, KPIs, incentives, etc. Maintain accurate stock levels and prevent stock‑outs.

Qualifications

• Good in English with strong communication skills.
• Background in Skin, Hair, Laser, or Aesthetic treatments is preferred.
• Experience in in‑house sales, consultation, and business development is mandatory.
• Strong consultation skills across all aesthetic treatments.
• Experience 2‑4 years.
• Any Graduate (Science/Aesthetics background preferred but not mandatory), MBA (Equivalent).

Location

A1‑233, Sushant Lok Road, Golf Course Rd, opp. Pillar No 238, Sector 55, Gurugram, Haryana 122011

Salary

6 to 8 LPA

Office Timings

6 days working per week; no weekly off on Friday, Saturday, or Sunday. Working Hours: 9:45 AM – 7:00 PM.