Branch Manager

hhcil; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

hhcil is seeking a dynamic Branch Manager in Mumbai, India, to establish and grow a new branch. The role focuses on business development and operational excellence in the security and facility management industry.

Ideal candidates have robust sales experience, strong leadership skills, and a solid understanding of statutory compliance. Responsibilities include client acquisition, setting up branch operations, managing revenues, and leading a local team.

Qualifications

• Proven experience in sales, business development, and operations in the manpower/security/facility industry.
• Strong knowledge of statutory compliances and industry standards.
• Excellent communication, negotiation, and leadership skills.

Responsibilities

• Identify and convert new clients through field visits and cold calling.
• Set up complete branch-level operations from the ground up.
• Ensure full statutory compliance and maintain documentation.
• Monitor branch-level revenue and profitability.
• Recruit, train, and lead a small branch team.

Skills

Sales experience

Business development

Leadership skills

Client management

Negotiation skills

Knowledge of statutory compliance

Job description

Overview

Job Title: Branch Manager
Industry: Security Services / Facility Management / Manpower Outsourcing
Employment Type: Full-Time
Experience: Minimum 3–5 years in business development or branch operations (industry preferred)

Position Overview

We are looking for a dynamic and result-oriented Branch Manager to establish and grow our new branch. The ideal candidate will have a strong background in business development and operations within the security or staffing industry. This role demands someone who can build a client base from scratch, drive sales, ensure operational excellence, and lead a lean local team.

Key Responsibilities

Business Development and Market Entry

• Identify and convert new clients through field visits, cold calling, and local networking
• Create and execute a regional business development plan to establish branch presence
• Meet sales targets and develop long-term customer relationships
• Prepare proposals, negotiate terms, and close contracts

Operations and Service Delivery

• Set up complete branch-level operations from the ground up
• Recruit and deploy manpower (security personnel, housekeeping, etc.) as per client requirements
• Monitor service quality through regular site visits and client feedback
• Ensure manpower availability, discipline, and shift adherence

Compliance and Documentation

• Ensure full statutory compliance, including PF, ESI, labour laws, and PSARA
• Maintain deployment records, attendance, wage registers, and other documentation
• Coordinate with the Head Office for licenses, payroll, and audit support

Revenue and Collections

• Monitor branch-level revenue, cost controls, and profitability
• Oversee client billing, follow up on payments, and reduce outstanding dues
• Submit timely reports and MIS to management

Team Building and Leadership

• Recruit, train, and lead a small branch team including recruiters and field staff
• Motivate and guide the team to achieve operational and sales goals
• Foster a performance-driven culture focused on client satisfaction and accountability

Client Service and Retention

• Act as the primary point of contact for all client-related matters
• Handle escalations, grievances, and ensure prompt resolution
• Strive for 100% client satisfaction and renewal of service contracts

Candidate Profile

• Proven experience in sales, business development, and operations in the manpower/security/facility industry
• Strong knowledge of statutory compliances and industry standards
• Excellent communication, negotiation, and leadership skills
• Self-starter with the ability to set up and grow a branch independently
• Willingness to travel locally and work in a target-driven environment
• Good market knowledge and local client network preferred