Branch Manager

hhcil; Delhi; On-site; INR 800,000 - 1,200,000; Full time

Job summary

hhcil in Delhi/NCR is seeking a Branch Manager to establish and develop a new branch. The ideal candidate will have 3-5 years of experience in business development or branch operations, particularly in the security or staffing industry.

This position requires excellent communication, negotiation, and leadership skills, as well as the ability to build client relationships and drive sales. The role includes responsibilities in operations, revenue management, and compliance.

Qualifications

• Minimum 3-5 years in business development or branch operations.
• Experience in the manpower/security/facility industry.
• Strong knowledge of statutory compliance and industry standards.

Responsibilities

• Establish and grow the new branch by building a client base.
• Set up branch-level operations including recruitment.
• Monitor service quality and ensure client satisfaction.

Skills

Sales

Business development

Operations management

Excellent communication skills

Negotiation skills

Leadership

Job description

Job Title: Branch Manager
Location: Delhi/NCR
Industry: Security Services / Facility Management / Manpower Outsourcing
Employment Type: Full-Time
Experience: Minimum 3–5 years in business development or branch operations (industry preferred)

Position Overview

We are looking for a dynamic and result-oriented Branch Manager to establish and grow our new branch. The ideal candidate will have a strong background in business development and operations within the security or staffing industry. This role demands someone who can build a client base from scratch, drive sales, ensure operational excellence, and lead a lean local team.

Business Development and Market Entry

• Identify and convert new clients through field visits, cold calling, and local networking
• Create and execute a regional business development plan to establish branch presence
• Meet sales targets and develop long-term customer relationships
• Prepare proposals, negotiate terms, and close contracts

Operations and Service Delivery

• Set up complete branch-level operations from the ground up
• Recruit and deploy manpower (security personnel, housekeeping, etc.) as per client requirements
• Monitor service quality through regular site visits and client feedback
• Ensure manpower availability, discipline, and shift adherence

Compliance and Documentation

• Ensure full statutory compliance, including PF, ESI, labour laws, and PSARA
• Maintain deployment records, attendance, wage registers, and other documentation
• Coordinate with the Head Office for licenses, payroll, and audit support

Revenue and Collections

• Monitor branch-level revenue, cost controls, and profitability
• Oversee client billing, follow up on payments, and reduce outstanding dues
• Submit timely reports and MIS to management

Team Building and Leadership

• Recruit, train, and lead a small branch team including recruiters and field staff
• Motivate and guide the team to achieve operational and sales goals
• Foster a performance-driven culture focused on client satisfaction and accountability

Client Service and Retention

• Act as the primary point of contact for all client-related matters
• Handle escalations, grievances, and ensure prompt resolution
• Strive for 100% client satisfaction and renewal of service contracts

Candidate Profile

• Proven experience in sales, business development, and operations in the manpower/security/facility industry
• Strong knowledge of statutory compliances and industry standards
• Excellent communication, negotiation, and leadership skills
• Self-starter with the ability to set up and grow a branch independently
• Willingness to travel locally and work in a target-driven environment
• Good market knowledge and local client network preferred