BRANCH MANAGER

PeopleStrong; Madhya Pradesh; On-site; INR 400,000 - 600,000; Full time

Job summary

PeopleStrong is seeking a proactive professional to manage and grow customer relationships, analyze market trends, and coordinate marketing efforts to drive branch profitability. The role involves field visits, cross-functional collaboration, and ensuring compliant, efficient operations across the branch network.

Ideal candidate will focus on revenue growth through up-sell/cross-sell, deliver exceptional customer service, and lead continuous improvement initiatives to strengthen customer loyalty

Qualifications

• Coaching and mentoring of team members.
• Develop business opportunities and growth strategies.
• Strong communication in local language and English.

Responsibilities

• Maintain regular and continuous relationships with existing and potential customers.
• Study market trends to aid innovation and meet customer needs via up-sell/cross-sell.
• Initiate and participate in marketing activities to achieve targets.
• Deliver excellent customer service to retain and acquire customers.

Skills

Coaching

Mentoring

Business Development

Communication (English/local)

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English