BRANCH MANAGER

PeopleStrong; India; On-site; INR 600,000 - 900,000; Full time

Job summary

PeopleStrong is seeking a dynamic professional to maintain strong customer relationships and study market trends for growth. The role involves coordinating marketing activities, driving customer delight, and ensuring branch profitability through effective operations and cross-functional collaboration.

The incumbent will participate in field marketing activities, oversee collections where needed, and mentor the team to develop business and career progression.

Qualifications

• Coaching and mentoring capabilities to develop the team.
• Strong business development acumen for growth opportunities.
• Excellent communication in local language and English.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Study market trends to aid innovation and up-sell/cross-sell of products.
• Coordinate marketing initiatives to achieve business goals.
• Deliver customer delight through efficient service and retention.
• Achieve branch profitability and ensure smooth operations.
• Oversee field visits for marketing and collections as required.
• Collaborate with departments to ensure branch effectiveness.
• Ensure compliance and risk mitigation in operations.

Skills

Coaching & Mentoring

Business Development

Communication Skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English