BRANCH MANAGER

PeopleStrong; Bidar District; On-site; INR 600,000 - 900,000; Full time

Job summary

PeopleStrong in India seeks a field and branch operations professional to manage customer relationships, study market trends, and drive marketing initiatives to meet branch goals.

You will coordinate with multiple departments, ensure adherence to policies, support receivables recovery, and mentor the team to deliver consistent service.

Fluent in local language and English, you will engage with customers and stakeholders to sustain growth and long-term loyalty.

Qualifications

• Experience in coaching and mentoring teams.
• Strong business development and client relationship skills.
• Excellent communication in local language and English.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Study market trends to aid innovation and meet customer needs via up-sell/cross-sell.
• Initiate, implement/coordinate and participate in marketing for achieving above.
• Achieve customer delight through efficient service; retain existing customers and acquire new.
• Involve in field visits for Marketing / Collection activities as per branch requirements.
• Collaborate with departments to ensure smooth branch functioning.
• Ensure operational adherence per policies; mitigate risks and uphold company values.
• Support receivables recovery to protect revenue flow and customer interests.
• Maintain branch books, documents and premises; liaise with authorities and ensure compliance.
• Role may include Audit & Gold Inspection responsibilities.
• Focus on branch profitability and ensure assigned branch is profitable.

Skills

Coaching & Mentoring

Business Development

Communication Skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English