BRANCH MANAGER

PeopleStrong; Kotputli; On-site; INR 600,000 - 900,000; Full time

Job summary

PeopleStrong in Rajasthan is seeking a dynamic professional to lead coaching, development and customer handling at the branch level. You will drive growth, nurture talent and build strong relationships with clients across local language and English.

You will also coordinate with cross-functional teams to ensure smooth operations, achieve branch targets, and maintain accurate financial records while focusing on profitability.

Qualifications

• Coaching & Mentoring required for team development, guidance and performance uplift.
• Business Development to identify growth opportunities and upsell/cross-sell.
• Communication Skills – Proficiency in local language and English for effective stakeholder interaction.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Identify market trends to aid innovation and meet customer needs through upsell/cross-sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service. Retain existing customers and acquire new continuously.
• Achieve branch targets and ensure profitability of the unit (branch).
• Involve in field visits for Marketing / Collection activities as per branch requirements.
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and policies; mitigate risks by early fraud detection and uphold the organization’s goodwill.
• Recovery of receivables: monitor and follow up to protect revenue flow and customer interests.
• Maintain branch books of accounts, documents and statutory records; liaise with authorities and ensure compliance.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable.

Skills

Coaching & Mentoring

Business Development

Communication Skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English