Branch Manager

Darwinbox Digital Solutions Pvt Ltd.; Chennai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Darwinbox Digital Solutions Pvt Ltd in Chennai invites an experienced Service Management professional to oversee branch operations, ensure daily banking processes run smoothly, and manage customer interactions.

You will handle P&L and balance sheet management for the branch, supervise staff, drive compliance and process improvements, and engage in customer programs to boost growth and service quality.

Strong leadership and communication skills are essential.

Responsibilities

• Upkeep of the Branch and ATM
• Profit & Loss and Balance Sheet Management of the branch
• Tracking and monitoring daily productivity and book movement of the branch
• Liability generation & New Business development (CASA acquisition)
• Cross Sell of various Third party products and Asset products
• Maintaining & deepening relationship with HNI customers
• Ensure Branch headcount budget are on-board
• Adherence of YES Values driven via Yes Personality standards & Work commitment
• Effective Team Management and building Team Spirit
• Learning & skill development of the team
• Ensure Role clarity to employees in the branch and manage attrition
• Ensure that the BEST template is fully updated
• Ensure that BELT is conducted on timely basis
• Comply with Bank’s policies and processes
• Conduct customer engagement programs and marketing events
• Drive Employee Engagement activities in the branch
• Thorough knowledge of daily banking operations and products and services
• Timely communication of relevant information to the Branch employees for the smooth functioning of the Branch
• Ensure timely escalation of issues impacting business and appropriate solutions to address the concerns
• Ensure comprehensive compliance with all regulatory and statutory requirements as relevant for the branch and for various product and services
• Awareness of ISO 9001:2000 standards & meet/exceed set quality parameters conforming to the standards
• Ensure safety and security of Bank and customer's assets
• Ensure Audit related deliverables both internal and external are met as per the prescribed norms
• Ensure timely submission of MIS reports
• 100% allocation of Service RM codes and quarterly review
• Training of KYC/AML on a monthly basis
• Proper implementation of CRM by the Sales, Relationship & BSD departments and to be reviewed at every interval
• Job Snapshot
• Updated Date
• 13-02-2024
• Job ID
• YBLJOB40460
• Section
• Service Management
• Location

Job description

10 - 16 Years

Employee

Job Description

ü Upkeep of the Branch and ATM

ü Profit & Loss and Balance Sheet Management of the branch

ü Tracking and monitoring daily productivity and book movement ofthe branch

ü Liability generation & New Business development (CASAacquisition)

ü Cross Sell of various Third party products and Asset products

ü Maintaining & deepening relationship with HNI customers

ü Ensure Branch headcount budget are on-board

ü Adherence of YES Values driven via Yes Personality standards& Work commitment

ü Effective Team Management and building Team Spirit

ü Learning & skill development of the team

ü Ensure Role clarity to employees in the branch and manageattrition

ü Ensure that the BEST template is fully updated

ü Ensure that BELT is conducted on timely basis

ü Comply with Bank’s policies and processes

ü Conduct customer engagement programs and marketing events.

ü Drive Employee Engagement activities in the branch

ü Thorough knowledge of daily banking operations and products andservices

ü Timely communication of relevant information to the Branchemployees for the smooth functioning of the Branch

ü Ensure timely escalation of issues impacting business andappropriate solutions to address the concerns

ü Ensure comprehensivecompliance with all regulatory and statutory requirements as relevant for thebranch and for various product and services

ü Awareness of ISO 9001:2000 standards & meet/exceed setquality parameters conforming to the standards

ü Ensure safety and security of Bank and customer's assets

ü Ensure Audit related deliverables both internal and externalare met as per the prescribed norms

ü Ensure timely submission of MIS reports

ü 100% allocation of Service RM codes and quarterly review

ü Training of KYC/AML on a monthly basis

ü Proper implementation of CRM by the Sales, Relationship &BSD departments and to be reviewed at every interval

Job Snapshot

Updated Date

13-02-2024

Job ID

YBLJOB40460

Section

Service Management

Location