Branch Business Manager - Secured & Unsecured Lending

Muthoot Fincorp Limited; Eluru District; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Muthoot Fincorp Limited is seeking a Branch Business Manager to lead secured and unsecured lending operations across assigned locations. You will manage a team of RM/BSMs and sales staff to drive volume, adhere to risk controls, and deliver on monthly and quarterly budgets.

The role requires 5+ years of leadership in home loans or NBFCs, strong communication, stakeholder management, and the ability to build partnerships with credit, collections, and partners to scale micro LAP and gold loan

Qualifications

• 5+ years of overall experience in leadership roles.
• Experience in Home Loans / Mortgages with team handling.
• Ability to recruit and retain high performing teams.

Responsibilities

• Lead and motivate RO/RM/BSMs to achieve monthly, quarterly, and annual budgets.
• Resolve early mortality, delinquencies, and NPAs from new sourcing and portfolio.
• Empanel quality referral partners to scale Micro LAP and Gold loan businesses.
• Coordinate with Credit and SMEs to clear loan proposals quickly.
• Cross-sell Insurance to loan customers to protect assets.
• Represent the location for SULB Muthoot Fincorp and liaise with authorities as needed.
• Monitor competition and report to Zonal and National teams.
• Collaborate with branches for smooth disbursement of gold loans.
• Attract and retain high performers; retain existing customers.
• Engage with law authorities for conflict resolution if required.

Skills

Team leadership

Interpersonal skills

Communication skills

Education

MBA or any UG/PG

Job description

Branch Business Manager Job Description A Job Specification

• 1 Company Name : Muthoot Fincorp Limited
• 2 Position / Designation : Branch Business Manager - Secured & Unsecured Lending Business
• 3 Grade : 4
• 4 Employment Type : All Employment Type
• 5 Reporting to - Designation & Grade : State Business Manager - Secured & Unsecured Lending Business
• 6 No. of Reportees, Designation & Grade : 5 RMs / BSMs; 1 Collections Officer
• 7 Main Tasks & Areas of Responsibility : Lead & Motivate team of RO/RM/BSMs to build to Overachieve Monthly / Quarterly / Half Yearly / Annual Business Budget Own & resolve the early mortality, delinquencies and NPAs from new sourcing and existing portfolio. To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna) To liaison with Credit, Subject Matter Experts at different levels to clear customers' loan proposals for faster decisioning To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life. To Be the Face of SULB Muthoot Fincorp for that Location for all practical purposes. To Constantly look out for opportunities for improve customer experience by giving inputs to the Sr. Management for addressing the unmet needs of the customer. To Watch closely the Competition activities and report the same to the Zonal and National teams. To Work closely with Muthoot Fincorp branches for smoother disbursement of Gold backed Secured Loans and their safekeep. To Attract & Retain High Performers in the Team. To Retain existing live loan customers. To effectively liaison with law authorities for resolving conflicts if any.
• 8 Skills and Exposure : A result oriented individual with Positive Mental Attitude with Integrity, willing to put hardwork. Proven ability to Recruit and Retain high performing RO/RM/BSMs. Atleast 5 years experience in leading a team of Sales Exectives, Team Leaders, with atleast 2 years of Onroll team members. Having good working knowledge on Lower & Middle Income Customer Segments, having worked in similar role in an Affordable Housing or NBFC, with minimum 2 years of similar exposure. Excellent interpersonal and verbal communication skills Ability to Work & Deliver business targets under pressure Working knowledge of Collections/ Recoveries. Be Accountable for Portfolio Quality of the Location.
• 9 Special Requirements (If any) : Direct team managing experience mandatory Working knowledge of Affordable Home Loans / Micro LAP business exposure, preferable.
• 10 Job Location / State : Telangana, Andhra Pradesh, Tamil Nadu, Rajasthan, MP, Gujarath, Delhi, Karnataka , Rajasthan, Uttar Pradesh
• 11 Compensation Band : As per policy
• 12 Entitlements : As per policy
• 13 Stake Holders : Should be able to manage multiple stakeholders and collaborate with State, Zonal, National teams B
• 14 Educational Qualification / Technical Certification : Any UG/PG or MBA
• 15 Skill Sets : Experience in Home Loans / Mortgages, with team handling skill sets.
• 16 Communication Skills : Good oral, written and presentation skills
• 17 Experience : 5+ years of overall experience
• 18 Behavioral Competencies : Uncompromising ethical standards and discipline expected
• 19 Other Requirements (If any) : -