BPC - ServiceNow

Input Zero Technologies; Dadri; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Input Zero Technologies seeks a seasoned BPC - ServiceNow consultant to lead business analysis and process consulting for ITSM deployments. You will run workshops, capture requirements, design TO-BE processes and write BRDs/FRDs, ensuring alignment with ITIL and CMDB/CSDM practices.

You will collaborate with Solution Architects and Developers to validate feasibility, assess integration needs and support testing and delivery across projects. Eligibility to work in India is required.

Qualifications

• 6–10 years of overall experience with at least 3–4 years in ServiceNow implementation.
• Bachelor’s degree in engineering, computer science, IT, or related field.
• Strong functional expertise in ServiceNow ITSM (Incident, Problem, Change, Request, SLA).
• Good knowledge of CMDB and CSDM, including CI relationships and lifecycle management.
• Proven experience leading customer workshops and requirement discovery.
• Experience creating functional specs, process flows, user stories and acceptance criteria.
• Experience mapping source/target systems and data triggers for integrations.
• Familiarity with Agile delivery methodologies and India work eligibility.

Responsibilities

• Independently lead customer workshops, requirement discovery and stakeholder discussions.
• Analyze AS-IS processes and define optimized TO-BE workflows.
• Prepare BRDs/FRDs, process flows, user stories and acceptance criteria.
• Identify opportunities for process standardization, automation and improvement.
• Challenge requirements constructively and recommend practical alternatives.
• Demonstrate strong functional understanding of Incident, Problem, Change, and SLA Management.
• Support end-to-end ITSM process design and implementation.
• Understand CMDB architecture and CSDM concepts, including service relationships.
• Perform structured discovery for integrations involving ServiceNow and enterprise applications.
• Assess business requirements against ServiceNow OOB capabilities and promote standardized solutions.

Skills

Business Analysis

Process Consulting

Workshop Facilitation

ServiceNow ITSM

CMDB & CSDM

Integration Discovery

Agile delivery

Requirements Elicitation

Solution Design

Education

Bachelor’s degree in engineering, computer science, IT, or related field

Tools

ServiceNow

ITIL

Job description

We are looking for a BPC - ServiceNow.

Key Responsibilities

Business Analysis & Process Consulting

• Independently lead customer workshops, requirement discovery and stakeholder discussions.
• Analyze AS-IS processes and define optimized TO-BE workflows.
• Prepare BRDs/FRDs, process flows, user stories and acceptance criteria.
• Identify opportunities for process standardization, automation and improvement.
• Challenge requirements constructively and recommend practical alternatives.

ServiceNow ITSM

• Demonstrate strong functional understanding of Incident, Problem, Change, Request and SLA Management.
• Understand ITIL-aligned processes, workflows, approvals, escalations and process interdependencies.
• Recommend ServiceNow OOB capabilities and configuration approaches.
• Support end-to-end ITSM process design and implementation.

CMDB & CSDM

• Understand CMDB architecture, CI classes, attributes, relationships and lifecycle management.
• Demonstrate practical understanding of CSDM concepts, including Business Applications, Application Services, Business Services and Service Offerings.
• Understand CMDB data sources, identification and reconciliation, data quality and governance.
• Work with Solution Architects on CMDB modelling, service relationships and CSDM adoption.

Technical & Integration Discovery

• Perform structured discovery for integrations involving ServiceNow and enterprise applications.
• Understand source/target systems, data requirements, integration triggers, authentication, connectivity and dependencies.
• Evaluate OOB capabilities, configuration alternatives and customization requirements.
• Identify functional gaps, constraints and technical decisions requiring Architect involvement.
• Collaborate with Architects and Technical Leads to ensure requirements are sufficiently defined before solution design.

Solution Feasibility & Governance

• Assess business requirements against ServiceNow OOB capabilities.
• Identify configuration, process adaptation and extension alternatives before recommending customization.
• Recognize customization risks relating to maintainability, scalability, security and upgrades.
• Work with Architects to evaluate complex requirements and technical feasibility.
• Promote reusable, standardized solutions across business functions.

Testing & Delivery

• Define functional test scenarios and acceptance criteria.
• Support SIT/UAT planning, execution and defect triage.
• Validate delivered functionality against agreed business requirements.
• Collaborate with developers, Technical Leads and Architects to resolve functional gaps.

• 6–10 years of overall experience, including at least 3–4 years of hands-on ServiceNow implementation experience in Business Analysis or Process Consulting.
• Bachelor’s degree in engineering, computer science, IT, or a related field.
• Strong functional expertise in ServiceNow ITSM, including Incident, Problem, Change, Request and SLA Management.
• Good working knowledge of CMDB and CSDM, including CI relationships, service modelling, data governance, and lifecycle management.
• Proven experience independently leading customer workshops and requirement discovery.
• Experience preparing functional specifications, process flows, user stories and acceptance criteria.
• Experience mapping source and target systems and defining data requirements and triggers for integrations.
• Understanding of ServiceNow OOB capabilities, configuration and customization considerations.
• Familiarity with Agile delivery methodologies.
• Eligible to work in India.