Bodyshop Manager

Haritash Group; Faridabad District; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Haritash Group in Haryana seeks an experienced Bodyshop Operations Manager to lead end-to-end accident repair and insurance claim processes, ensuring repair quality, timely delivery and customer satisfaction.

The role emphasizes optimizing productivity, managing repairs, spare parts and OEM standards while coordinating with insurance surveyors and internal service teams to enhance guest experience and drive revenue.

Qualifications

• Graduate or Diploma in Automobile or Mechanical Engineering preferred.
• 8-10 years in automobile Bodyshop operations and insurance claim management.
• Experience with denting, painting, and accident repairs; knowledge of OEM standards.

Responsibilities

• Manage daily Bodyshop operations including accident repairs, denting, painting and vehicle restoration.
• Handle end-to-end insurance claims, survey coordination, documentation, approvals and settlement follow-ups.
• Ensure quality repairs, OEM standards, and timely vehicle delivery.
• Monitor productivity, turnaround time, manpower utilization and workshop capacity.
• Coordinate with insurance companies, surveyors, guests and internal service teams for smooth claim processing.
• Ensure accurate repair estimates, job cards, billing and insurance documentation.
• Monitor guest satisfaction and post-repair feedback.
• Drive Bodyshop revenue, labor sales, profitability and cost control.
• Manage spare parts coordination and timely availability of parts.
• Ensure compliance with OEM processes, safety standards and workshop housekeeping.

Skills

Bodyshop Operations

Repair Management

Insurance Claims Processing

MIS Reporting

MS Excel

Education

Bachelors or Diploma in Automobile/Mechanical Eng

Tools

DMS/ERP

MS Excel

Job description

To manage end-to-end Bodyshop operations, including accident repairs and insurance claim processing, ensuring repair quality, timely vehicle delivery, customer satisfaction, efficient resource utilization, and achievement of revenue and profitability targets in compliance with OEM and insurance company standards.

2. Key Responsibilities

• Manage daily Bodyshop operations, including accident repairs, denting, painting, and vehicle restoration.
• Handle E2E insurance claims and survey coordination, claim documentation, approvals, and settlement follow-ups.
• Ensure quality repairs, adherence to OEM standards, and timely vehicle delivery.
• Monitor Bodyshop productivity, repair turnaround time, manpower utilization, and workshop capacity.
• Coordinate with insurance companies, surveyors, guests, and internal service teams for smooth claim processing.
• Ensure accurate repair estimates, job cards, billing, and insurance claim documentation.
• Monitor guest satisfaction, complaints, and post-repair feedback.
• Drive Bodyshop revenue, labor sales, profitability, and cost control.
• Manage spare parts coordination and ensure timely availability of parts for accident repairs.
• Ensure compliance with OEM processes, safety standards, equipment maintenance, and workshop housekeeping.
• Monitor pending insurance claims, repair orders, and outstanding payments to ensure timely closure.
• Lead, train, and motivate Bodyshop staff to improve productivity, repair quality, and guest experience.

3. Key Performance Indicators

• Bodyshop Revenue & Profitability – Achieve monthly revenue and profitability targets.
• Repair Turnaround Time (TAT) – Ensure timely completion and delivery of vehicles.
• Insurance Claim Processing – Ensure timely claim approvals, documentation, and settlement.
• Repair Quality – Minimize rework, repeat repairs, and repair-related complaints.
• Guest Satisfaction (CSI) – Achieve guest satisfaction targets and resolve complaints promptly.
• Workshop Productivity – Optimize manpower utilization, repair capacity, and technician productivity.
• Insurance Claim Outstanding – Minimize pending claims and overdue insurance receivables.
• Estimate & Billing Accuracy – Ensure accurate repair estimates, job cards, and invoices.
• Parts Availability – Minimize repair delays due to spare parts shortages.
• Guest Conversion – Improve conversion of accident repair enquiries into confirmed repair jobs.
• OEM & Process Compliance – Ensure adherence to OEM standards, insurance procedures, and safety requirements.
• Vehicle Delivery Commitment – Achieve committed delivery timelines and minimize delays.

4. Qualifications & Competencies

• Education: Graduate or Diploma in Automobile or Mechanical Engineering preferred.
• Experience: 8-10 years of experience in automobile Bodyshop operations, including accident repairs and insurance claim management.
• Functional Skills: Bodyshop Operations and Repair Management, Insurance Claims Processing and Settlement, Repair Estimation, Job Cards and Billing, Knowledge of Denting, Painting and Accident Repairs, OEM Repair Standards and Quality Control, Workshop Productivity, TAT and Cost Management, Guest Relationship and Complaint Handling, DMS/ERP, MS Excel and MIS Reporting.
• Behavioral Competencies: Team Leadership and People Management, Planning and Problem-Solving, Communication and Negotiation Skills, Guest Orientation, Attention to Detail, Coordination and Decision Making.

5. Working Requirements & Key Stakeholders

• Work as per dealership operating hours, ensuring efficient Bodyshop operations, timely vehicle repairs and delivery, and compliance with OEM, insurance, quality, and safety standards.
• Service Head, Service Advisors, Bodyshop Team, Spare Parts Team, Insurance Companies, Insurance Surveyors, Guest, OEM Teams, and Accounts Team.