Boarding Gate & Check-in Staff Hiring

Bluespirit; Kolkata District; On-site; INR 250,000 - 380,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid time off

Travel discounts

Job summary

Bluespirit is hiring Boarding Gate & Check-in Staff for a full‑time, permanent role located in Kolkata, West Bengal, India. The position emphasizes greeting passengers, verifying documents, checking in passengers and baggage, and handling seat assignments with a focus on safety and customer satisfaction.

The role requires strong communication skills, fluency in English and the local language, and the ability to work in a fast‑paced environment, including weekends and holidays.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service preferred, especially in airlines.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Willingness to work weekends and holidays.

Responsibilities

• Greet and assist passengers at the boarding gate and check-in counter.
• Verify travel documents and ensure compliance with airline policies.
• Check-in passengers and baggage, collect fees if applicable.
• Handle seat assignments and upgrades.
• Provide information about flight schedules, delays, and cancellations.
• Resolve customer complaints in a timely and professional manner.
• Collaborate with other departments to ensure smooth operations.
• Adhere to safety and security protocols at all times.
• Maintain a clean, organized work area.
• Perform other duties as assigned by supervisor or manager.

Skills

Customer service

Communication

English fluency

Local language fluency

Basic computer skills

Conflict resolution

Education

High school diploma

Job description

About the job Boarding Gate & Check-in Staff Hiring

, PermanentPosition: Boarding Gate & Check-in StaffBluespirit, a leading airline company, is seeking a highly motivated and customer-oriented individual to join our team as Boarding Gate & Check-in Staff. This is a full-time, permanent position located in Kolkata, West Bengal, India.

Responsibilities

• Greet and assist passengers at the boarding gate and check-in counter
• Verify travel documents and ensure compliance with airline policies and procedures
• Check-in passengers and their baggage, collect fees if applicable
• Handle seat assignments and upgrades
• Provide information and assistance to passengers regarding flight schedules, delays, and cancellations
• Process and resolve customer complaints and issues in a timely and professional manner
• Collaborate with other departments to ensure smooth operations and customer satisfaction
• Adhere to safety and security protocols at all times
• Maintain a clean and organized work area
• Perform other duties as assigned by the supervisor or manager

Qualifications

• High school diploma or equivalent
• Previous experience in customer service, preferably in the airline industry
• Excellent communication and interpersonal skills
• Ability to handle and resolve conflicts in a calm and professional manner
• Strong attention to detail and accuracy
• Ability to work in a fast-paced and dynamic environment
• Willingness to work flexible hours, including weekends and holidays
• Fluent in English and local language
• Basic computer skills
• Must be able to pass a background check and drug test

Join our team and be a part of our mission to provide exceptional customer service and safe travel experience to our passengers.

Benefits

• We offer competitive salary and benefits package, including medical and dental insurance, paid time off, and travel discounts.