Airport Ground Staff Job | Airport Based

Bluespirit; Kolkata District; On-site; INR 250,000 - 450,000; Full time

Job summary

Bluespirit in Kolkata, West Bengal, India seeks Airport Ground Staff to ensure smooth airport operations and superb passenger service. You will greet passengers, check documents, handle baggage, provide flight information, and coordinate with crew while adhering to safety standards.

Responsibilities include processing travel documents, assisting passengers at various touchpoints, and maintaining a clean work environment in a fast-paced setting. Previous customer service experience is preferred.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service is preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.

Responsibilities

• Greet and assist passengers at check-in counters, boarding gates, and arrival areas.
• Check and process passengers' travel documents, including tickets and passports.
• Handle baggage and cargo, including loading and unloading from aircraft.
• Ensure the safety and security of all passengers and their belongings.
• Provide information and assistance to passengers regarding flight schedules, delays, and other inquiries.
• Coordinate with other ground staff and airline crew to ensure efficient and timely operations.
• Handle any customer complaints or issues in a professional and efficient manner.
• Maintain a clean and organized work environment, including the airport terminal and surrounding areas.

Skills

Communication skills

Interpersonal skills

Problem solving

Adaptability

Flexible hours

Education

High school diploma or equivalent

Job description

About the job Airport Ground Staff Job || Airport Based

Position: Airport Ground StaffCompany: BluespiritLocation: Kolkata, West Bengal, IndiaContract Details: Full-timeBluespirit is a leading airport-based company located in Kolkata, West Bengal, India. We are currently seeking experienced and dedicated individuals to join our team as Airport Ground Staff. As a member of our ground staff team, you will play a crucial role in ensuring the smooth operation of our airport and providing excellent customer service to our passengers. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.

• Greet and assist passengers at check-in counters, boarding gates, and arrival areas


• Check and process passengers' travel documents, including tickets and passports


• Handle baggage and cargo, including loading and unloading from aircraft


• Ensure the safety and security of all passengers and their belongings


• Provide information and assistance to passengers regarding flight schedules, delays, and other inquiries


• Coordinate with other ground staff and airline crew to ensure efficient and timely operations


• Handle any customer complaints or issues in a professional and efficient manner


• Maintain a clean and organized work environment, including the airport terminal and surrounding areas


• Adhere to all safety and security regulations and procedures at all times

• High school diploma or equivalent


• Previous experience in customer service or a related field is preferred


• Excellent communication and interpersonal skills


• Ability to work in a fast-paced and dynamic environment


• Strong problem-solving and decision-making skills


• Ability to work flexible hours, including nights, weekends, and holidays


• Physically fit and able to lift heavy objects and stand for extended periods of time


• Knowledge of local languages and/or international languages is a plus


• Must pass a background check and drug screening