Airport Ground Staff Jobs | Full Time

Bluespirit; Mumbai; On-site; INR 200,000 - 300,000; Full time

Benefits offered by this job

Free or discounted air travel benefits

Health insurance

Training and development programs

Job summary

Bluespirit is seeking Airport Ground Staff in Mumbai to deliver frontline passenger service at check-in, gates, and baggage areas. You will assist passengers, verify documents, and coordinate with crew to support on-time flights.

The role requires strong communication, adaptability in a fast-paced environment, and a commitment to safety and service quality. Training and development opportunities are provided in a dynamic aviation setting.

Qualifications

• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced and dynamic environment.
• Strong problem-solving and decision-making skills.
• Ability to work flexible schedules, including weekends and holidays.

Responsibilities

• Greet and assist passengers at check-in counters, boarding gates, and baggage claim areas.
• Handle and resolve customer inquiries and complaints in a professional and courteous manner.
• Check and verify travel documents, such as passports and boarding passes.
• Assist passengers with special needs, such as unaccompanied minors or disabled passengers.
• Coordinate with the airline crew to ensure timely departure and arrival of flights.
• Monitor and maintain the cleanliness and safety of the airport terminal.
• Handle and process baggage, including loading and unloading from aircraft.
• Provide accurate flight information to passengers and make announcements when necessary.
• Assist with the boarding process, including checking boarding passes and directing passengers to the correct gate.
• Handle cash and credit card transactions for excess baggage fees and other services.
• Follow all safety and security procedures to ensure the safety of passengers and airport staff.
• Perform other duties as assigned by the Airport Manager or Supervisor

Skills

Communication skills

Customer service

Fast-paced environment

Problem-solving

Flexible schedules

Physical fitness

Basic computer skills

Education

High school diploma

Tools

Airline reservation systems

Job description

About the job Airport Ground Staff Jobs || Full Time

Position: Airport Ground Staff

Company Overview: Bluespirit is a leading airline company that operates in Mumbai, Maharashtra, India. We are committed to providing exceptional customer service and ensuring the safety and comfort of our passengers. We are currently looking for dedicated individuals to join our team as Airport Ground Staff.

Key Responsibilities

• Greet and assist passengers at check-in counters, boarding gates, and baggage claim areas
• Handle and resolve customer inquiries and complaints in a professional and courteous manner
• Check and verify travel documents, such as passports and boarding passes
• Assist passengers with special needs, such as unaccompanied minors or disabled passengers
• Coordinate with the airline crew to ensure timely departure and arrival of flights
• Monitor and maintain the cleanliness and safety of the airport terminal
• Handle and process baggage, including loading and unloading from aircraft
• Provide accurate flight information to passengers and make announcements when necessary
• Assist with the boarding process, including checking boarding passes and directing passengers to the correct gate
• Handle cash and credit card transactions for excess baggage fees and other services
• Follow all safety and security procedures to ensure the safety of passengers and airport staff
• Perform other duties as assigned by the Airport Manager or Supervisor

Qualifications

• High school diploma or equivalent
• Excellent communication and customer service skills
• Ability to work in a fast-paced and dynamic environment
• Strong problem-solving and decision-making skills
• Ability to work flexible schedules, including weekends and holidays
• Physically fit and able to lift heavy baggage, stand for long periods, and work in various weather conditions
• Basic computer skills and knowledge of airline reservation systems is an asset
• Previous experience in the airline or hospitality industry is preferred

Benefits

• Competitive salary and benefits package
• Opportunities for career advancement within the company
• Training and development programs
• Free or discounted air travel benefits
• Health insurance and other employee benefits

If you are passionate about customer service and have a strong desire to work in the aviation industry, then we want to hear from you! Join our team at Bluespirit and be a part of our commitment to providing exceptional service to our passengers.