BMC Helix Discovery ADDM - Consultant

BMC Helix; Mumbai; Sur place; INR 1 400 000 - 1 800 000; Plein temps

Résumé du poste

BMC Helix Global Services Delivery (GSD) is seeking an AMS Consultant to provide L2/L3 operational support for BMC Helix Discovery. The role involves leading small teams at client sites, ensuring platform availability, and configuring Discovery in clustered environments.

Ideal candidates bring 6–9 years of BMC Helix Discovery/CMDB experience, strong scripting (TPL/UNIX/Perl/SQL), and a background in managed services or consulting. On-site in Navi Mumbai with weekend/on-call flexibility expected.

Qualifications

• Hands-on experience in BMC Helix Discovery (ADDM) administration.
• Experience installing and maintaining Discovery in distributed/clustered environments.
• Deep expertise in Discovery–CMDB integrations, application modeling, and TPL development.
• Proficient in TPL scripting, Unix, Perl, SQL, and Discovery query/reporting APIs.
• 6–9 years of relevant experience in BMC Helix Discovery/CMDB.
• Background in Managed Services / Consulting environments.
• Solid understanding of cloud technologies, networking, and database fundamentals.
• Strong analytical, communication, and organizational skills; able to work independently or in teams.
• Customer‑facing experience with ability to coordinate with vendors and internal groups.
• Willing to work in shifts, weekends, and provide on‑call support.
• Engineering/Computer Science bachelor’s degree required.

Responsabilités

• Provide L2/L3 operational support on BMC Discovery as per agreed SLAs.
• Responsible for leading and/or participating in small teams comprised of BMC Helix, partner and customer resources at client sites to deliver required outcomes and produce additional business with BMC Helix clients.
• Maintain BMC Helix Discovery platform availability as per the agreed availability commitment
• Understands how to apply technology to improve the operational effectiveness or efficiency of specific functions or applications.
• Customise and configure BMC Helix Discovery capabilities in a complex Cluster Env.
• Recommend & plan upgrades/patches and roll out of new features
• Integrate BMC Helix products to each other and third‑party applications.
• Improve the quality and efficiency of the solutions delivered to BMC Helix clients as a means to improve BMC Helix business margins.
• Accountable to client for achieving specific outcomes by delivering services as directed by the project manager and technical lead.
• Ability to transfer knowledge of the BMC Helix approach to business service management.

Connaissances

BMC Helix Discovery

ADDM administration

Discovery integrations

TPL scripting

UNIX

Perl

SQL

Team coordination

Shifts/on-call

Communication

Formation

Bachelor's degree in Engineering/CS

Outils

Discovery APIs

Description du poste

Job Description:

Looking for details about our benefits?

This Is Helix. Powered by You.

At BMC Helix, we don’t do ordinary. We’re the AI-native engine behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.

We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.

We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.

We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.

BMC Helix Global Services Delivery (GSD) is responsible for delivering BMC Helix solutions to customers worldwide. The organization provides opportunities to solve complex business and operational challenges through a consultative approach, manage current BMC technologies, and help customers maximize value from their investments.

AMS Consultant - The Application Managed Services Consultant will provide consultative operational services, including technical post-implementation/go-live services for enterprise software solutions for BMC Helix’s worldwide customers. The Consultant must be able to multitask in a fast-paced environment since they will be working on incidents, problems, releases, patching, upgrades, and integrations simultaneously.

Here is how, through this exciting role, YOU will contribute to BMC Helix’s and your own success:

• This is an on-site role at the Navi Mumbai location.
• Provide L2/L3 operational support on BMC Discovery as per agreed SLAs.
• Responsible for leading and/or participating in small teams comprised of BMC Helix, partner and customer resources at client sites to deliver required outcomes and produce additional business with BMC Helix clients.
• Maintain BMC Helix Discovery platform availability as per the agreed availability commitment
• Understands how to apply technology to improve the operational effectiveness or efficiency of specific functions or applications.
• Customise and configure BMC Helix Discovery capabilities in a complex Cluster Env.
• Recommend & plan upgrades/patches and roll out of new features
• Integrate BMC Helix products to each other and third‑party applications.
• Improve the quality and efficiency of the solutions delivered to BMC Helix clients as a means to improve BMC Helix business margins.
• Accountable to client for achieving specific outcomes by delivering services as directed by the project manager and technical lead.
• Ability to transfer knowledge of the BMC Helix approach to business service management.

To ensure you’re set up for success, you will bring the following skillset & experience:

• Strong hands‑on experience in BMC Helix Discovery (ADDM) administration, configuration, integrations, and customizations.
• Experience installing and maintaining Discovery in distributed/clustered environments.
• Deep expertise in Discovery–CMDB integrations, application modeling, and TPL development.
• Proficient in TPL scripting, Unix, Perl, SQL, and Discovery query/reporting APIs.
• 6–9 years of relevant experience in BMC Helix Discovery/CMDB.
• Background in Managed Services / Consulting environments.
• Solid understanding of cloud technologies, networking, and database fundamentals.
• Strong analytical, communication, and organizational skills; able to work independently or in teams.
• Customer‑facing experience with ability to coordinate with vendors and internal groups.
• Willing to work in shifts, weekends, and provide on‑call support.
• Engineering/Computer Science bachelor’s degree required.

Why Work Here? Because You’ll Matter.

We’re not hiring for roles—we’re hiring for impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.

We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.

Make Your Mark At Helix

EEOC Statement:

Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Helix maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

At HELIX we believe in pay transparency and have set the midpoint of the salary band for this role at INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The salary listed is just one component of HELIX's employee compensation package. Other rewards may include a variable plan and country specific benefits.

We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.