BMC Helix Discovery (ADDM) - Consultant

BMC Software, Inc.; Mumbai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

BMC Software, Inc. is seeking an AMS Consultant to provide consultative operational services for BMC Helix solutions. You will manage incidents, problems, releases, patching, upgrades, and integrations across client environments.

The role requires hands-on experience with BMC Helix Discovery, CMDB integrations, and scripting in TPL. On-site work at Navi Mumbai with shift and on-call responsibilities is expected.

Qualifications

• Strong hands-on experience in BMC Helix Discovery (ADDM) administration, configuration, integrations, and customizations.
• Experience installing and maintaining Discovery in distributed/clustered environments.
• Deep expertise in Discovery-CMDB integrations, application modeling, and TPL development.
• Proficient in TPL scripting, Unix, Perl, SQL, and Discovery query/reporting APIs.
• 6-9 years of relevant experience in BMC Helix Discovery/CMDB.
• Background in Managed Services / Consulting environments.
• Solid understanding of cloud technologies, networking, and database fundamentals.
• Strong analytical, communication, and organizational skills; able to work independently or in teams.
• Customer-facing experience with ability to coordinate with vendors and internal groups.
• Willing to work in shifts, weekends, and provide on-call support.
• Engineering/Computer Science bachelor’s degree required.

Responsibilities

• This is an on-site role at the Navi Mumbai location.
• Provide L2/L3 operational support on BMC Discovery as per agreed SLAs.
• Lead and/or participate in small teams comprised of BMC Helix, partner and customer resources at client sites to deliver required outcomes.
• Maintain BMC Helix Discovery platform availability as per the agreed availability commitment.
• Apply technology to improve the operational effectiveness or efficiency of specific functions or applications.
• Customise and configure BMC Helix Discovery capabilities in a complex Cluster Env.
• Recommend & plan upgrades/patches and roll out of new features.
• Integrate BMC Helix products to each other and third-party applications.
• Improve the quality and efficiency of the solutions delivered to BMC Helix clients as a means to improve BMC Helix business margins.
• Accountable to client for achieving specific outcomes by delivering services as directed by the project manager and technical lead.
• Ability to transfer knowledge of the BMC Helix approach to business service management.

Skills

BMC Helix Discovery

ADDM administration

Discovery/CMDB integrations

TPL scripting

Unix

Perl

SQL

Discovery APIs

Cloud technologies

Networking fundamentals

Database fundamentals

Customer facing

Team collaboration

On-call support

Shift work

Consulting experience

Education

Engineering/Computer Science bachelor’s degree

Job description

Job Summary

AMS Consultant - The Application Managed Services Consultant will provide consultative operational services, including technical post-implementation/go-live services for enterprise software solutions for BMC Helix's worldwide customers. The Consultant must be able to multitask in a fast-paced environment since they will be working on incidents, problems, releases, patching, upgrades, and integrations simultaneously.

Responsibilities

• This is an on-site role at the Navi Mumbai location.
• Provide L2/L3 operational support on BMC Discovery as per agreed SLAs.
• Responsible for leading and/or participating in small teams comprised of BMC Helix, partner and customer resources at client sites to deliver required outcomes and produce additional business with BMC Helix clients.
• Maintain BMC Helix Discovery platform availability as per the agreed availability commitment
• Understands how to apply technology to improve the operational effectiveness or efficiency of specific functions or applications.
• Customise and configure BMC Helix Discovery capabilities in a complex Cluster Env.
• Recommend & plan upgrades/patches and roll out of new features
• Integrate BMC Helix products to each other and third-party applications.
• Improve the quality and efficiency of the solutions delivered to BMC Helix clients as a means to improve BMC Helix business margins.
• Accountable to client for achieving specific outcomes by delivering services as directed by the project manager and technical lead.
• Ability to transfer knowledge of the BMC Helix approach to business service management.

Requirements & Experience

• Strong hands-on experience in BMC Helix Discovery (ADDM) administration, configuration, integrations, and customizations.
• Experience installing and maintaining Discovery in distributed/clustered environments.
• Deep expertise in Discovery-CMDB integrations, application modeling, and TPL development.
• Proficient in TPL scripting, Unix, Perl, SQL, and Discovery query/reporting APIs.
• 6-9 years of relevant experience in BMC Helix Discovery/CMDB.
• Background in Managed Services / Consulting environments.
• Solid understanding of cloud technologies, networking, and database fundamentals.
• Strong analytical, communication, and organizational skills; able to work independently or in teams.
• Customer-facing experience with ability to coordinate with vendors and internal groups.
• Willing to work in shifts, weekends, and provide on-call support.
• Engineering/Computer Science bachelor's degree required.