Helix TrueSight and Automation Consultant

BMC Software, Inc.; New Delhi; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

BMC Software, Inc. in India’s Delhi region seeks an AMS Consultant to provide post-implementation support for BMC Helix TrueSight Server Automation and BHAC. You will handle administration, automation, vulnerability remediation enablement, troubleshooting, upgrades, and service improvement in a high-volume managed services setting.

Expect L2–L4 support across Windows, Linux, UNIX, and related platforms, with a focus on patch management, RBAC, inventories, and dashboards. On-site Gurgaon location.

Qualifications

• Bachelor’s degree in engineering, computer science, information technology or related field.
• 5–15 years of hands-on experience in managed services or enterprise production support.
• Extensive experience with BMC Helix TrueSight Server Automation (TSSA/BSA).
• Hands-on BHAC (TSAC) experience, including vulnerability remediation and patching.
• Experience with server inventory, compliance, patch management, software distribution, and RBAC.

Responsibilities

• Provide L2/L3/L4 operational support for TSSA and BHAC per SLAs.
• Administer and maintain TSSA/BHAC components, schedules, and content.
• Troubleshoot issues across application, platform, integration, and databases.
• Plan server patching/remediation for Windows, Linux, UNIX; include rollback.
• Use BHAC for vulnerability remediation planning and tracking.
• Create automation jobs, reports, dashboards per customer requirements.
• Support patching and software deployment via TSSA with planning and testing.
• Monitor platform health, capacity, and progress; identify risks.
• Recommend product upgrades and configuration improvements.
• Follow ITIL incident, problem, change, release, and knowledge practices.

Skills

Bachelor’s degree

5–15 years experience

TSSA/BSA administration

BHAC administration

Patch management

RBAC experience

Windows/Linux/UNIX

Automation scripting NSH/PowerShell

ITIL knowledge

Ups/patch/hotfix planning

Education

Bachelor's degree in engineering/computer science/IT

Tools

BMC TSSA/BSA

BHAC/TSAC

Job description

Job Summary

The AMS Consultant will provide post-implementation and go-live operational services for the Customer environment, with primary responsibility for BMC Helix TrueSight Server Automation (TSSA) and BMC Helix Automation Console (BHAC). The role combines platform administration, automation, vulnerability remediation enablement, troubleshooting, reporting, upgrades, and continuous service improvement in a high-volume, customer-facing managed services environment.

Here is how, through this exciting role, YOU will contribute to BMC Helix's and your own success:

Responsibilities

• This is an on-site role at the Gurgaon location.
• Provide L2/L3/L4 operational support for TSSA and BHAC in line with agreed SLAs, operational procedures, and availability commitments.
• Administer and maintain TSSA and BHAC components, integrations, job schedules, content, catalogs, connectors, and supporting infrastructure.
• Troubleshoot application, platform, integration, authentication, database, agent, scan, patch, deployment, and reporting issues through structured problem management.
• Plan and execute server patching and remediation activities across Windows, Linux, and UNIX environments, including pre-checks, scheduling, deployment, validation, exception handling, and rollback coordination.
• Use BHAC to support vulnerability remediation workflows by importing or synchronizing vulnerability data, mapping vulnerabilities to remediation content, planning remediation, managing exceptions, and tracking closure status.
• Create and maintain automation jobs, packages, compliance rules, patch policies, remediation plans, dashboards, and operational reports based on approved customer requirements.
• Support application patching and software deployment through TSSA, including requirement gathering, package creation, testing, rollout planning, deployment, validation, and documentation.
• Monitor platform health, capacity, job performance, agent coverage, failed activities, backlog, and remediation progress; proactively identify and address risks.
• Recommend and plan product upgrades, patches, hotfixes, configuration improvements, and adoption of relevant new capabilities.
• Follow ITIL-aligned incident, problem, change, release, configuration, and knowledge management practices.
• Work closely with Customer service owners, infrastructure teams, security teams, application owners, BMC Helix Support, and internal stakeholders to coordinate delivery and resolve dependencies.
• Prepare service reviews, operational metrics, dashboards, root cause analyses, knowledge articles, runbooks, and continuous-improvement recommendations.
• Participate in shift operations, planned weekend activities, major incident support, and on-call coverage as required.

Requirements

To ensure you're set up for success, you will bring the following skillset & experience:

• Bachelor's degree in engineering, computer science, information technology, or a related discipline.
• 5-15 years of relevant experience, including hands-on work in a managed services or enterprise production support environment.
• Extensive experience in implementation, administration, configuration, and support of BMC TrueSight Server Automation (TSSA/BSA).
• Hands-on experience with BMC Helix Automation Console (BHAC, earlier TSAC), including vulnerability remediation and patch management use cases.
• Experience with server inventory, compliance, patch management, software distribution, application deployment, and RBAC.
• Experience deploying and configuring patch management for Windows, Linux, and UNIX servers.
• Ability to create and manage depot objects, packages, jobs, schedules, policies, compliance templates, remediation content, and customer-specific reports.
• Knowledge of TSSA architecture and components, including application servers, file servers, RSCD agents, databases, authentication, and high-availability considerations.
• Understanding of BHAC integration with TSSA and vulnerability management data sources, along with remediation planning, execution, and status reporting.
• Working knowledge of Windows, Linux, and UNIX operating systems; networking, database, security, and infrastructure concepts.
• Knowledge of automation or scripting using tools such as NSH, PowerShell, shell scripting, or equivalent technologies.
• Experience managing product upgrades, patches, hotfixes, disaster recovery readiness, performance tuning, and platform health checks.
• ITIL knowledge and practical experience with incident, problem, change, release, and service-level management.