Billing Analyst II

Sinch; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Sinch, a global leader in CPaaS, seeks a Billing Analyst II in Bengaluru to support day-to-day billing across markets. You will ensure timely invoices, verify pricing terms, and confirm data accuracy with contracts and usage records.

Reporting to Billing Manager, this role drives standardised processes during the GCC transition, handles recurring and ad-hoc invoicing, resolves discrepancies, and collaborates with stakeholders to improve efficiency and governance.

Responsibilities

• Preparing and processing customer invoices (Manual or System generated).
• Ensuring billing is accurate and aligned with contracts, pricing, and agreed terms.
• Reviewing and validating usage / billing data prior to invoice generation.
• Managing recurring billing cycles and ad-hoc invoicing requirements.
• Investigating and resolving billing discrepancies and customer queries.

Job description

Job Description

Job Description: Billing Analyst II

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.

We reach every phone on earth. From the lifechanging to the time-saving, were helping our customers to interact with people like never before. For you, that means working in an environment that offers an incredible variety of exciting challenges, and the chance to impact how billions of people engage with their favourite brands. The dream of personalizing content to all 15 billion phones on the planet is no fairy tale!

More than 150,000 businesses, including many of the world’s largest companies and mobile operators, use Sinch’s advanced technology platform to engage with their customers. Moreover, Sinch has been profitable and fast-growing since its foundation. Sinchs core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 5,000 employees across 55 different countries.

Why do we have this role?

As part of the transition of billing operations into the GCC, this role supports the company’s drive for operational standardisation and scalability. It ensures consistent billing processes across markets while enabling opportunities for automation, improving efficiency, accuracy, and overall control.

Reporting to the Billing Manager, the Billing Analyst is responsible for supporting and managing day-to-day billing operations, ensuring the accurate, timely, and efficient processing of billing activities across the Group. The role plays a critical part in maintaining billing accuracy, compliance, and operational excellence.

What do you do in the role?

• Preparing and processing customer invoices (Manual or System generated).
• Ensuring billing is accurate and aligned with contracts, pricing, and agreed terms.
• Reviewing and validating usage / billing data prior to invoice generation.
• Managing recurring billing cycles and ad-hoc invoicing requirements.
• Investigating and resolving billing discrepancies and customer queries.