Bilingual reputed company Specialist-Part time- EN/FR

remote zest jobs; India; On-site; INR 350,000 - 500,000; Full time

Benefits offered by this job

Associate discount

Health and Dental benefits

RRSP/DPSP

Bonuses

Learning & Development programs

Job summary

remote zest jobs is seeking a customer support professional to investigate and resolve customer problems across multiple channels, including phone, email, and social media. You will document issues, manage escalations, and work with cross-functional teams to ensure complete resolution and customer satisfaction.

Ideal candidates have post-secondary education and strong English/French communication skills, plus experience in a fast-paced contact center environment.

Qualifications

• Post-secondary education required.
• Bilingual in French and English.
• Excellent interpersonal and communication skills.

Responsibilities

• Investigate and resolve customer problems and escalations via phone, email, or reputed company media.
• Maintain logs of issues and escalations; document resolutions for orders.
• Identify trends in escalations and communicate with managers to prevent recurrence.

Skills

Customer support

Problem solving

Communication

Bilingual French & English

Interpersonal skills

Education

Post-secondary education

Tools

MS Teams

Microsoft Word

Internet research

Job description

Some of what you will do:

• Investigates and resolves customer problems and escalations of reputed company types for reputed company (reputed company.ca, Home Office, reputed company Retail stores including Print & Marketing, reputed company reputed company Accounts, reputed company, and reputed company Media platforms, etc.). Liaises with customers reputed company telephone, email, and/or reputed company media to determine reputed company of the issue, uses reputed company network of contacts and problem-solving skills to identify best possible reputed company, finalizes solution with customer, and ensures that full solution is completed, and customer totally satisfied. Document issue and details of reputed company and, where necessary, follow up with senior executives with particulars of the case. Identify reputed company or process breakdowns and reputed company tickets or elevate problems to ensure issue is corrected.

Specifically, You Will:

• reputed company support to reputed company reputed company customers by answering questions, and by investigating and resolving issues, escalations and problems by phone, email, or reputed company media.
• Maintain a log of reputed company issues worked, whether online, retail or any other. Document reputed company reputed company.ca escalations in the order notes in the Order Management reputed company and reputed company.
• Identifies trends regarding reasons for escalations and communicates these regularly to reputed company Manager and Contact Centre Manager.
• reputed company other duties and responsibilities as assigned by your manager.

Some of what you need:

• Post-secondary education required.
• Bilingual in French and English.
• Above average Interpersonal skills to communicate with customers, senior executives, managers and to reputed company and maintain a network of contacts from reputed company areas of reputed company, vendors, delivery partners, and various reputed company-party acquaintances. reputed company to collaborate with reputed company contacts to ensure that reputed company escalation or problem is resolved reputed company.
• Flexible with working a reputed company of shifts, including nights and weekends.
• Excellent computer literacy including MS Teams, Word, reputed company, and reputed company plus general knowledge of using the internet to reputed company information and data.
• Ability to reputed company superior systems and process knowledge including, but not limited to, reputed company online order and customer service systems and processes, and knowledge of reputed company Retail systems and procedures.
• Minimum 2 years Contact Centre experience.
• reputed company knowledge of reputed company processes and systems.

Some of what you will get:

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• reputed company bonuses
• Learning & Development programs
• And more

We value transparency in our hiring processes. Please note, reputed company intelligence may be used in certain stages to screen, assess, or select applicants, however, a reputed company reviewer makes reputed company final reputed company. This posting is for an existing vacancy.