Bengaluru Lending Business Associate Manager, Lending Operations

PhonePe Group; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Relocation Benefits

Employee Assistance Program

Job summary

PhonePe Limited in Bengaluru is seeking a Lending Operations professional to establish robust processes and drive automation from scratch. The role requires strong stakeholder management, meticulous attention to detail, and the ability to navigate complex systems while building scalable operations.

Qualifications include 2–3 years in operations, a B.Tech from a Tier-1 institute or MBA from a Tier-1/2, and a solid grounding in process optimization and regulatory compliance within lending.

Qualifications

• 2–3 years of operations experience.
• Ability to evaluate and streamline scalable processes.
• Strong analytical and problem-solving skills.

Responsibilities

• Set up end-to-end loan lifecycle processes including origination, disbursement, repayments, and collections.
• Identify system-level opportunities to improve repayment and collections efficiency.
• Collaborate with cross-functional teams to enhance conversion and user experience.
• Develop reconciliations controls and ensure regulatory compliance for Lending Operations.
• Create SOPs for customer-facing issues in coordination with Customer Support.
• Own business reporting and drive ad-hoc analysis to streamline processes.

Skills

Operations

Process optimization

Stakeholder management

Regulatory compliance

Education

B.Tech Tier-1

MBA Tier-1/2

Job description

PhonePe Limited (Formerly PhonePe Private Limited) is a technology company that builds digital platforms for Payments, Digital Distribution Services and Financial Services. Headquartered in India, the PhonePe digital payments app was launched in 2016. As of April 2026, PhonePe has over 70 Crore life-till-date registered users and a digital payments acceptance network spread across over 5 Crore merchants. PhonePe’s products and services include Consumer Payments (including Digital Distribution Services), Merchant Payments, Lending and Insurance Distribution services, and New Platforms, which comprise Share.Market (stock broking and mutual funds distribution platform), and Indus Appstore (Android-based mobile app marketplace). Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

Job Description

About the Role

As a core member of the Lending Operations team, the incumbent will be involved in setting up strong operational processes and driving automation right from scratch. This role requires strong stakeholder management skills, a knack for granular details, and the ability to understand complex systems.

Key Responsibilities

• Process Setup & Optimization: Set up processes to track, manage, and optimize the end-to-end loan lifecycle, including origination, disbursement, repayments, and collections.
• Efficiency Improvement: Identify system-level opportunities to improve the repayment and collections processes to increase overall efficiency
• Cross-Functional Strategy: Collaborate with cross-functional teams to implement strategies focused on improving conversion rates and user experience.
• Compliance & Control: Review, interpret, and implement regulatory guidelines applicable to the Lending Business. Develop an end-to-end Reconciliation Control process for Lending Operations.
• Customer Support & SOPs: Develop and implement feedback mechanisms to continuously improve customer support processes. Set up Standard Operating Procedures (SOPs) for customer-faced issues in coordination with the Customer Support team.
• Reporting & Streamlining: Responsible for the management of business reporting and any ad-hoc reporting required. Identify issues and lead process streamlining as required.

Qualifications

Required Qualifications

• Education: Preferably B.Tech from a Tier-1 institution OR MBA from a Tier-1/Tier-2 institution
• Experience: 2-3 years of Operations background.
• Skills: Strong logical and problem-solving skills.
• Abilities: Proven ability to evaluate, streamline, and set up scalable processes for the business.

Preferred Skills

• Prior experience in the lending vertical operations is preferred.
• Ability to thrive at building relationships, influencing cross-functional teams, and collaborating with leadership on strategic execution of key projects.
• Agile, highly collaborative approach with impressive communication skills.

Additional Information

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.