Base Manager - Kolkata

Akasa Air group.; Kolkata District; On-site; INR 600,000 - 900,000; Full time

Job summary

SNV Aviation in Kolkata Airport is seeking a dynamic leader to manage base administration and cabin crew operations. You will mentor a team of 4-5 assistants and crew, ensure safety and service standards, and coordinate with departments to maintain 100% OTP.

Role requires DGCA knowledge, strong coaching skills, and the ability to handle irregular hours with domestic and international travel. Full-time employment on company rolls.

Qualifications

• Experience in coaching and mentoring cabin crew
• Strong leadership and interpersonal skills
• Knowledge of DGCA standards and airline operations

Responsibilities

• Ensure smooth cabin crew operations and base administration
• Oversee service quality and safety standards on board
• Mentor and motivate base team and crew for efficiency
• Uphold company image and SOPs; ensure compliance
• Ensure DGCA rules, grooming, and discipline standards are met
• Report safety and service concerns to senior management
• Coordinate with other departments to achieve operational targets
• Provide coaching on performance and service issues
• Support recruitment drives and crew manning
• Monitor performance via briefings, audits and reports
• Maintain base administration records and data accuracy
• Coordinate rostering for unplanned flights and special services
• Review flight reports and escalate critical concerns for resolution
• Operate flights as required in exigencies

Skills

Counselling

Coaching

Team leadership

DGCA knowledge

Airline operations

Record keeping

Job description

Leadership Coaching and mentoring skill Stakeholder Communication Safety Decision Making Communication and Interpersonal skills

Job Description

Job Responsibilities:

• Ensure smooth working of cabin crew operations and effective Base Administration.
• Ensure Cabin Crew deliver on board safe, efficient, and superlative service experience to all Passengers.
• Review performance and mentor, coach & motivate the Base Team and crew and foster an efficient working environment.
• Always uphold company image and value systems and ensure quality standards are met.
• Ensure cabin crew are conversant and compliant with DGCA regulations, company SOPs, grooming, and discipline standards.
• Report all safety and service-related concerns to VP – Inflight Services and General Manager – Inflight Services.
• Liaise with departments like Catering, OCC, Airport Services, and Cabin Appearance to ensure 100% OTP from IFS.
• Resolve conflicts and provide coaching and counseling to crew on performance and service issues.
• Ensure adequate manning levels and represent IFS in cabin crew recruitment drives.
• Monitor crew performance through briefings, audits, and submit comprehensive reports.
• Maintain effective base administration and ensure all records and data are up to date
• Coordinate with rostering for unplanned flights and ensure smooth operation of special flights.
• Review flight reports and elevate critical concerns for resolution.
• Operate flights in exigency or as required.

Skills and Knowledge:

• Counselling, coaching, and influencing
• Problem solving and troubleshooting
• Team management and leadership skills
• Personal credibility
• Knowledge of Airline Operations and Inflight Services
• Understanding of DGCA standards and practices
• Knowledge of aircraft type, specifications, and operations
• Record keeping and report writing

Position Reports to: General Manager – Inflight Services

Position Supervises: Team of 4-5 Assistant Base Managers / Base Admin and Cabin Crew

Location: Kolkata Airport

Employment Type: Full-time, on the rolls of SNV Aviation.

Travel Requirement: Domestic and international travel required; irregular hours and duty coverage expected due to the nature of the role.