Base Manager - Cochin

Akasa Air group.; Ernakulam; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Akasa Air seeks a leadership-focused professional to oversee cabin crew operations, base administration, and on-time performance across domestic and international flights.

You will mentor the base team, ensure DGCA compliance, uphold service standards, and coordinate with OCC, Catering, and Airport Services to maintain 100% OTP and safe operations.

Travel is required; the role demands irregular hours and strong people skills to drive continuous improvement.

Qualifications

• Experience in airline operations and base administration.
• Knowledge of DGCA standards and practices.
• Strong leadership, mentoring, and coaching abilities.

Responsibilities

• Ensure smooth cabin crew operations and base administration.
• Ensure cabin crew deliver safe, efficient, and high-quality service to passengers.
• Mentor, coach, and motivate the base team and crew; foster efficient working environment.
• Uphold company image and quality standards.
• Ensure DGCA compliance, SOPs, grooming, and discipline.
• Report safety and service concerns to VP Inflight Services and GM Inflight Services.
• Coordinate with Catering, OCC, Airport Services, and Cabin Appearance for 100% OTP from IFS.
• Resolve conflicts and provide coaching to crew on performance and service issues.
• Ensure adequate manning levels and participate in cabin crew recruitment drives.
• Monitor crew performance via briefings and audits; submit reports.
• Maintain base administration and keep records up to date.
• Coordinate rostering for unplanned flights and special operations.
• Review flight reports and escalate critical concerns.
• Operate flights in exigencies when required.

Skills

Counselling

Coaching

Problem solving

Team leadership

DGCA knowledge

Airline operations

Record keeping

Job description

Leadership and Team Development Coaching & Mentoring Operational Excellence Safety Decision Making Communication

Job Description

Job Responsibilities:

• Ensure smooth working of cabin crew operations and effective Base Administration.
• Ensure Cabin Crew deliver on board safe, efficient, and superlative service experience to all Passengers.
• Review performance and mentor, coach & motivate the Base Team and crew and foster an efficient working environment.
• Always uphold company image and value systems and ensure quality standards are met.
• Ensure cabin crew are conversant and compliant with DGCA regulations, company SOPs, grooming, and discipline standards.
• Report all safety and service-related concerns to VP – Inflight Services and General Manager – Inflight Services.
• Liaise with departments like Catering, OCC, Airport Services, and Cabin Appearance to ensure 100% OTP from IFS.
• Resolve conflicts and provide coaching and counseling to crew on performance and service issues.
• Ensure adequate manning levels and represent IFS in cabin crew recruitment drives.
• Monitor crew performance through briefings, audits, and submit comprehensive reports.
• Maintain effective base administration and ensure all records and data are up to date
• Coordinate with rostering for unplanned flights and ensure smooth operation of special flights.
• Review flight reports and elevate critical concerns for resolution.
• Operate flights in exigency or as required.

Skills and Knowledge:

• Counselling, coaching, and influencing
• Problem solving and troubleshooting
• Team management and leadership skills
• Personal credibility
• Knowledge of Airline Operations and Inflight Services
• Understanding of DGCA standards and practices
• Knowledge of aircraft type, specifications, and operations
• Record keeping and report writing

Position Reports to: General Manager – Inflight Services

Position Supervises: Team of 4-5 Assistant Base Managers / Base Admin and Cabin Crew

Employment Type: Full-time, on the rolls of SNV

Travel Requirement: Domestic and international travel required; irregular hours and duty coverage expected due to the nature of the role.