Banquet Manager

Chandigarh News; Chandigarh; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Marriott International seeks a Banquet Operations lead to direct and motivate the team while delivering high quality service for events. The role emphasizes managing banquet operations, coordinating setup, and maintaining standards to maximize guest satisfaction.

Responsibilities include training staff, ensuring sanitation, liaising with kitchen, and guiding service during events to achieve optimal guest experiences.

Qualifications

• High school diploma or GED; 2 years experience in event management, food and beverage, or related professional area.

Responsibilities

• Directs and motivates team while personally assisting in providing high quality service based on requirements and standards.
• Manages banquet operations including provisioning of china, glass, silverware, buffets, and props.
• Maintains sanitation levels and adheres to all standards, policies, and procedures.
• Forecasts service standards and schedules staff to maximize guest satisfaction and profits.
• Acts as liaison to kitchen staff and leads shifts during events.
• Ensures guest feedback is collected and used for continuous service improvement.

Skills

Event management

Customer service

Team leadership

Communication

Budgeting

Education

High school diploma or GED

Job description

Directs and motivates team while personally assisting in providing high quality service based on requirements and standards.

• Monitors and controls ficial and administrative responsibilities including asset protection.
• Provides clear and concise communications to everyone having ownership in the success of the event.
• Identifies training opportunities and plans a strategy to accomplish goals.
• CANDIDATE PROFILE

  Education and Experience

  - High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area. CORE WORK ACTIVITIES

• Managing Banquet Operations

  - Projects supply needs for the department, (eg, china, glass, silver, buffet presentations, props).

• - Applies knowledge of all laws, as they relate to an event.
• - Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
• - Adheres to and reinforces all standards, policies, and procedures.
• - Maintains established sanitation levels.
• - Manages departmental inventories and maintains equipment.
• - Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
• - Schedules banquet service staff to forecast and service standards, while maximizing profits.
• - Assists team in developing lasting relationships with groups to retain business and increase growth.
• Participating in and Leading Banquet Teams

  - Sets goals and delegates tasks to improve departmental performance.

• - Conducts monthly department meetings with the Banquet team.
• - Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.
• - Acts as a liaison to the kitchen staff.
• - Leads shifts and actively participates in the servicing of events.
• Ensuring and Providing Exceptional Customer Service

  - Sets a positive example for guest relations.

• - Interacts with guests to obtain feedback on product quality and service levels.
• - Responds to and handles guest problems and complaints.
• - Empowers employees to provide excellent customer service.
• - Ensures employees understand expectations and parameters.
• - Strives to improve service performance.
• - Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• - Reviews comment cards and guest satisfaction results with employees.
• Conducting Human Resources Activities

  - Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

• - Observes service behaviors of employees and provides feedback to individuals.
• - Monitors progress and leads discussion with staff each period.
• - Participates in the development and implementation of corrective action plans.
• - Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
• - Attends and participates in all pertinent meetings.

• At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

• We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.

• Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.

• Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.