Banking Team Leader

Impac; Gurugram District; On-site; INR 945,000 - 1,155,000; Full time

Benefits offered by this job

WFO

Cab service

Job summary

Impac is hiring a Team Leader for International Banking Operations in Gurgaon. The role requires managing an operations team with emphasis on Fraud/FinCrime, disputes, chargebacks, escalations, and ensuring SLA/KPI targets.

The ideal candidate has banking experience, strong English skills, and a proactive coaching approach to drive compliance and client coordination.

Qualifications

• Team Lead with operations and team management experience.
• Skilled in Fraud/FinCrime, disputes, chargebacks, and escalations.
• Knowledge of SLA/KPI and client coordination.
• Banking domain experience required.
• Graduate with good English proficiency.

Responsibilities

• Lead and manage an operations team in international banking.
• Handle Fraud/FinCrime, disputes, chargebacks and escalations.
• Monitor SLA/KPI and client coordination.
• Coach team and ensure compliance.

Skills

Fraud/FinCrime

Disputes

Chargebacks

Escalations

SLA/KPI

Coaching

Compliance

Client coordination

Job description

HIRING FOR INTERNATIONAL BANKING PROCESS – TEAM LEADER

• Gurgaon | WFO | 5 Days
• Both-Side Cabs Available
• Graduate + Good English
• CTC Up to 10.5 LPA + Perks
• Fraud/FinCrime, Claims, Disputes & SLA/KPI

Required Candidate profile

Team Lead with experience in operations and team management, skilled in Fraud/FinCrime, disputes, chargebacks, escalations, SLA/KPI, coaching, compliance and client coordination.

BANKING EXP MANDATORY

Perks and benefits

• SAL- CTC UPTO 10.5 LPA
• WFO
• BOTH SIDE CAB AVAILIBLE