Team Leader - Fraud Analyst

People Staffing; Gurugram District; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Cab Facility

5 Days Working

Rotational Shifts

Growth opportunities in Operations & >

Job summary

People Staffing in Gurgaon is seeking a Team Leader - Operations (Assistant Manager) to lead a Fraud Operations team handling investigations, disputes, and chargebacks. You will collaborate with client stakeholders to meet business requirements, ensure regulatory compliance, and guide the team to achieve SLA/KPI targets.

The role requires 4+ years of relevant experience with at least 1 year in team handling, strong knowledge of financial crime, and excellent communication skills.

Qualifications

• 4+ years of relevant experience with minimum 1 year of TEAM HANDLING experience on Papers, preferably in Fraud Operations / Financial Crime / Disputes / Chargebacks.
• Strong knowledge of the Financial Crime and Fraud landscape.
• Excellent written and verbal communication skills.

Responsibilities

• Lead and manage a team handling fraud investigations, monitoring, and escalation of potential high-risk/fraudulent activities.
• Support the team in managing customer-impacting claims and ensure compliance with operational and regulatory requirements.
• Manage activities related to Fraud, Disputes & Chargebacks.
• Work closely with client stakeholders to address business requirements and escalations.
• Provide coaching, mentoring, and performance guidance to team members.
• Drive team performance and ensure achievement of SLA/KPI, productivity, quality, and TAT targets.
• Monitor and resolve escalations and complaints within defined timelines.
• Ensure adherence to client and internal InfoSec, compliance, and operational guidelines.
• Identify process gaps and drive continuous improvement initiatives.
• Conduct regular one-on-one meetings to understand and resolve team members challenges.
• Monitor and manage absenteeism and attrition.
• Participate in weekly, monthly, and quarterly business reviews.

Skills

Team management

Fraud operations

Communication

Analytical ability

Stakeholder management

Shift coordination

Job description

Dear Candidate,

Trust you are doing Well.

We have an urgent opening for Team Leader - Operations with a leading MNC for Gurgaon Location

Please find below details.

• Designation - Team Leader - Operations
• Role - Assistant Manager
• Industry - BPO
• Domian - Banking Operation (Fraud Operations)

Key Responsibilities

• Lead and manage a team handling fraud investigations, monitoring, and escalation of potential high-risk/fraudulent activities.
• Support the team in managing customer-impacting claims and ensure compliance with operational and regulatory requirements.
• Manage activities related to Fraud, Disputes & Chargebacks.
• Work closely with client stakeholders to address business requirements and escalations.
• Provide effective coaching, mentoring, and performance guidance to team members.
• Drive team performance and ensure achievement of SLA/KPI, productivity, quality, and TAT targets.
• Monitor and resolve escalations and complaints within defined timelines.
• Ensure adherence to client and internal InfoSec, compliance, and operational guidelines.
• Identify process gaps and drive continuous improvement initiatives.
• Conduct regular one-on-one meetings to understand and resolve team members challenges.
• Monitor and manage absenteeism and attrition.
• Actively participate in weekly, monthly, and quarterly business reviews.

Desired Skills

• 4+ years of relevant experience with minimum 1 year of TEAM HANDLING experience on Papers. Preferably in Fraud Operations / Financial Crime / Disputes / Chargebacks.
• Strong knowledge of the Financial Crime and Fraud landscape.
• Excellent written and verbal communication skills.
• Proven experience in team handling and people management.
• Strong coaching, mentoring, prioritization, and multitasking skills.
• Good analytical and problem-solving abilities.
• Ability to work effectively under pressure and meet timelines.
• Strong stakeholder and escalation-management skills.
• Willingness to work in rotational shifts.

• 5 Days Working
• Rotational Shifts
• Cab Facility
• Opportunity to work in the Fraud & Financial Crime domain
• Growth opportunities in Operations & People ManagementRole & responsibilities.