Banking Processor and Production Support Business Analyst

Accenture India Private Limited

Bengaluru

On-site

INR 1,200,000 - 1,800,000

Full time

3 days ago

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Job summary

Accenture India Private Limited is seeking a Banking Processor to capture and validate client information for banking and loan documentation, including onboarding and maintenance of banking products. The role demands strong Loan IQ expertise and substantial production support experience.

Responsibilities include monitoring, incident handling, data quality assurance, and liaison with stakeholders to ensure timely remediation and process improvements in a production environment.

Qualifications

Strong Loan IQ application expertise.
Experience in production support and incident management.
Knowledge of ITIL processes (Request fulfilment, Incident, Problem, Change/Release).

Responsibilities

Capture and validate client information related to banking and loan documentation.
Process account creations, on-board new clients and maintain banking products.
Perform daily monitoring, reporting and shift roaster adherence per SLA/OLA.
Investigate issues at high level and escalate to relevant teams.
Maintain data quality on tickets with accurate symptom/root cause/severity.
Document status updates and ensure correct assignment with stakeholders.
Contribute to remediation actions and continuous improvement in production.

Skills

Business Architecture

Education

15 years full time education

Job description

Banking Processor Project Role : Banking Processor Project Role Description : Capture and validate client information related to banking and loan documentation. Process account creations, on-board new clients and perform maintenance for all banking products; including retail and commercial lending, bank accounts, card services.

Must have skills : Business Architecture

Good to have skills : NA

Minimum 7.5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary: 2. Business Analyst – Production support L1/L2 – L8 – (Exp 10+ Y)

o Strong Loan IQ application expertise, capable of handling support activities and contributing to the chapter.
o Performing daily monitoring, reporting and being part of shift roaster in accordance with SLA/OLA and procedures
o Perform basic monitoring tasks.
o Perform initial high level investigation and escal to relevant team.
o Ensure timely and accurate status reporting as per defined procedures.
o Good understanding of SLA/OLA to identify task priorities Incident, Request, Problem management as per defined guidelines
o Track all efforts accurately against all impulse entries.
o Ensure right data quality of Symptom/ Root Cause/ Severity/ Priority of all tickets.
o Regular update of status and comments on tickets.
o Ensure responsible team is correctly assigned in agreement with stakeholders.
o Follow up and define Post Mortems and Remediation actions to improve production
o Follow up with the relevant teams to ensure PM is published.
o Act on all remediation actions assigned as per timelines defined.
o Maintain good collaboration with internal and external partners
o Awareness of all stake holders for the feature/application.
o Participate in governance meetings/ interactions with stakeholders to understand the concerns and share updates.
o Change management and smooth transition of services
o Aware of upcoming changes and related impacts.
o Consult with right contacts on the impacts.
o Ensure Knowledge base and training material are up to date (Jive, known error database etc.) and contribute towards knowledge sharing
o Make sure the documents are relevant and up-to-date
o Ensure the documents are simple & can be clearly understandable
o Keep track of the changes made into the documents are well maintained & circulated with all team members
o Anticipate and propose action plans for continuous improvement on production to gain efficiency, stability, etc.
o Identify improvement areas on production processes.
o Identify automation used cases.
o Contribute to sustain and improve production support practices
o Adhere defined production support practices
o Participate in Production Leagues Trainings/Sessions
o Preparedness to be part of autonomous feature teams
o Develop knowledge on Agile model and CD practices.
o Align to feature teams wherever applicable.
o Be part of agile ceremonies.
o ITIL process knowledge
o Knowledge on ITIL processes on Request fulfilment, Incident management, Problem Management & Change/Release Management Technical skills in any RDBMS, UNIX, Middle ware etc.
o Good Knowledge & Understanding on any operating systems (Unix/Linux/Windows)
o Able to interpret any scripting language (Ex: Unix Shell Scripting)
o Awareness of any middleware technologies
o Awareness of Java Errors & Exceptions
o Good knowledge on any RDBMS technologies & able to interpret PL/SQL scripting
o Basic Knowledge on Design and Implement CI/CD pipelines