Banking Operations Analyst -Credit Bureau Dispute

Citi; Pune District; On-site; INR 500,000 - 900,000; Full time

Job summary

Citi is seeking an entry-level Ops Sup Analyst 1 to provide operations support, maintain records, and open accounts alongside the Core Team. You will liaison between operations, relationship managers, project managers, custodians and clients to ensure smooth day-to-day activity.

The role emphasizes managing client deliverables, risk awareness, and adherence to Citi policies while building a strong operational foundation for client service excellence.

Qualifications

• Bachelor's degree or equivalent experience.
• Strong proficiency in Microsoft Office and data handling.
• Experience with US banking operations and disputes preferred.
• Demonstrated analytical and communication skills.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Document current and future state of client reports and notices.
• Provide regular status updates and prepare steering committee presentations.
• Collaborate with Legal & Compliance for regulatory sign-offs.
• Liaise between business stakeholders, technology, and clients to set priorities.
• Develop training sessions and write UAT scripts against requirements.
• Create and manage project plans and coordinate follow-ups across departments.
• Handle multiple projects delivering regulatory client deliverables such as statements and notices.

Skills

Microsoft Office

Dispute process

Analytical skills

Communication skills

Problem solving

Independent work

NAM hours

Education

Bachelor's degree

Job description

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
• Provide regular status updates for all project participants and create presentations for steering committee updates
• Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
• Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
• Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
• Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
• Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 5-9 years of relevant experience
• Proficient in Microsoft Office
• Comprehensive knowledge of Dispute process
• Ability to work unsupervised and apply problem solve capabilities
• Extensive knowledge of the US Banking / collections / Bankruptcy/ Credit Dispute Ops/ Credit Bureau/ Fraud Process/ Card Ops/ Shared Services/Back Office Collections/ Chargeback
• Will closely work in US customers in NAM hours
• Demonstrated analytical skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education

• Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group

Operations - Core

Job Family

Operations Support

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

Banking Operations, Chargeback, Fraud Disputes.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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