Banking Operations Analyst

NTT DATA, Inc.; Chennai; Presencial; INR 700 000 - 1 200 000; Tempo integral

Resumo da oferta

NTT DATA, Inc. in Chennai seeks a senior operations lead to manage day-to-day workflow, monitor real-time queues, and ensure SLAs, TATs, and productivity targets for a banking BPO team.

The role includes reviewing complex borrower financial statements, acting as SME on accounting frameworks, leading quality audits, coaching Grade 06 Analysts and Grade 04/05 Associates, and collaborating with clients and onshore teams to resolve high-level credit questions.

Qualificações

• 68 Years of experience in Banking BPO or Financial Services operations is preferred, with a minimum of 1–2 years in a senior, mentoring, or supervisory role.
• Bachelor’s or Master’s degree in Commerce, Accounting, Finance, or a related field.
• Advanced, expert-level knowledge of accounting principles (GAAP, IFRS), financial statement interpretation, and complex credit risk concepts.
• Exceptional financial analytical, problem-solving, and decision-making capabilities under tight schedules.
• Advanced proficiency in Microsoft Excel, financial analysis tools, and workflow management systems.
• Strong leadership, people management, and mentoring capabilities to drive performance in a high-pressure environment.
• Excellent written and verbal communication skills in English to independently lead client calls and articulate complex financial risk observations effectively.

Responsabilidades

• Manage day-to-day workflow allocation, monitor real-time queues based on FIFO principles, and ensure the team meets SLAs, TAT, and productivity targets.
• Analyze, review, and sign off on highly complex borrower financial statements, including large corporate portfolios and multi-entity structures.
• Act as final quality checkpoint and technical authority for financial normalization, adjustments, and reclassifications.
• Investigate and resolve high-level discrepancies, complex accounting variances, or unusual financial trends.
• Lead quality audits, risk-control activities, and process audits to ensure compliance with credit policies and standards.
• Serve as SME and operational point of contact for spreading systems (Moody's Credit Lens, nCino) and complex accounting frameworks.
• Lead regular performance reviews, monitor Productivity Index variations, perform root-cause analysis, and implement action plans.
• Drive operational excellence, automation, standardization, and process transformation to enhance productivity and workflow efficiency.
• Design and maintain process documentation, SOPs, and training materials.
• Manage training programs, onboard new hires, and mentor Grade 06 Analysts and Grade 04/05 Associates.
• Partner with clients and onshore Credit Analysts to exchange data and address credit queries.
• Facilitate team meetings, manage shifts, and ensure capacity planning for fluctuating volume.

Conhecimentos

Financial analysis

Leadership

Mentoring/Coaching

Excel proficiency

English communication

Formação académica

Bachelor’s or Master’s degree in Commerce/Accounting/Finance

CA/CPA/CFA helpful

Ferramentas

Moody's Credit Lens

nCino

Descrição da oferta de emprego

Job Details:

• Manage day-to-day workflow allocation, monitor real-time queues based on FIFO principles, and ensure the team meets strict service level agreements (SLAs), turnaround times (TAT), and productivity targets.
• Analyze, review, and sign off on highly complex borrower financial statements, including large corporate portfolios, consolidated accounts, and intricate multi-entity structures.
• Act as the final quality checkpoint and technical authority for financial normalization, adjustments, and reclassifications completed by Grade 06 Analysts and Grade 04/05 Associates.
• Investigate and resolve high-level discrepancies, complex accounting variances, or unusual financial trends escalated by the team.
• Lead quality audits, risk-control activities, and internal/external process audits to ensure absolute compliance with credit policies and regulatory standards.
• Act as the primary Subject Matter Expert (SME) and operational point of contact for spreading systems (Moody's Credit Lens, nCino), complex accounting frameworks, and process best practices.
• Lead regular performance reviews, monitor team-wide Productivity Index (PI) variations, perform root-cause analysis on process errors, and implement targeted action plans.
• Drive operational excellence, automation, standardization, and process transformation initiatives to enhance team productivity, quality, and workflow efficiency.
• Strategize, design, and maintain comprehensive process documentation, standard operating procedures (SOPs), and training materials.
• Manage training programs, oversee the onboarding of new hires, and actively mentor, coach, and develop Grade 06 Analysts and Grade 04/05 Associates.
• Partner closely with clients, onshore Credit Analysts, and Underwriters to exchange critical financial data, address complex credit queries, and manage stakeholder calibrations.
• Facilitate regular team meetings, manage shift rosters, and ensure optimal team capacity planning to handle fluctuating volume.

Job Requirements & eligibility Criteria:

• 68 Years of experience in Banking BPO or Financial Services operations is preferred, with a minimum of 1–2 years in a senior, mentoring, or supervisory role.
• Bachelor’s or Master's degree in Commerce, Accounting, Finance, or a related field.
• Advanced, expert-level knowledge of accounting principles (GAAP, IFRS), financial statement interpretation, and complex credit risk concepts.
• Exceptional financial analytical, problem-solving, and decision-making capabilities under tight schedules.
• Advanced proficiency in Microsoft Excel, financial analysis tools, and workflow management systems.
• Strong leadership, people management, and mentoring capabilities to drive performance in a high-pressure environment.
• Excellent written and verbal communication skills in English to independently lead client calls and articulate complex financial risk observations effectively.
• Ability to work scheduled shifts and maintain operational coverage as required.
• Professional certifications such as CFA, CPA, CMA, FRM, or equivalent will be an added advantage.