Backend & Calling Executive | AI & Technology

Siddharth Bhanushali Advisory; Kalyan-Dombivli; On-site; INR 201,000 - 223,000; Full time

Benefits offered by this job

Hands-on AI exposure

Growth opportunities

Competitive salary

Job summary

Siddharth Bhanushali Advisory is seeking a Backend & Calling Executive in India to blend customer communication with backend operations. You will use Excel/Sheets, CRM tools, WhatsApp and AI tools to improve data management and day-to-day processes.

The role emphasizes curiosity about AI, automation and learning new technologies, with ownership of tasks, proactive follow-ups and collaborative teamwork. Training and exposure to emerging AI workflows are provided.

Qualifications

• Experience in handling customer communication and backend data management.
• Proficiency with Excel/Google Sheets and CRM tools.
• Familiarity with WhatsApp and email as communication channels.
• Interest in AI, automation and learning new technologies.

Responsibilities

• Handle incoming/outgoing customer calls and follow-ups.
• Maintain and update customer/lead data in spreadsheets or CRM.
• Coordinate with internal teams for requirements and tasks.
• Use AI tools to improve communication, documentation and productivity.
• Identify repetitive tasks for automation and improvement.

Skills

Customer communication

Excel / Google Sheets

CRM tools

WhatsApp

AI tools (ChatGPT)

Tools

CRM Tools

AI Tools

Job description

We are looking for a Backend & Calling Executive who is comfortable handling both customer communication and backend operations, and is genuinely interested in AI, automation, and learning new technologies.

This is not just a traditional calling or data-entry role. We are looking for someone who is tech-savvy, curious, adaptable, and willing to explore AI tools to improve communication, data management, follow-ups, and day-to-day business processes.

The ideal candidate should be comfortable working with Excel/Google Sheets, CRM tools, WhatsApp, email and AI tools such as ChatGPT, with the mindset to learn and adopt new technology as it evolves.

What Success Looks Like

About the Role

We are looking for a Backend & Calling Executive who is comfortable handling both customer communication and backend operations, and is genuinely interested in AI, automation, and learning new technologies.

This is not just a traditional calling or data-entry role. We are looking for someone who is tech-savvy, curious, adaptable, and willing to explore AI tools to improve communication, data management, follow-ups, and day-to-day business processes.

The ideal candidate should be comfortable working with Excel/Google Sheets, CRM tools, WhatsApp, email and AI tools such as ChatGPT, with the mindset to learn and adopt new technology as it evolves.

What Success Looks Like

• Independently manage customer calls and follow-ups.
• Maintain accurate customer, lead, payment and task-related data.
• Ensure that no important follow-up or customer requirement is missed.
• Coordinate effectively with internal teams.
• Use AI tools to improve communication, documentation, research and daily productivity.
• Quickly learn and adopt new software, tools and workflows.
• Identify repetitive tasks that can be simplified or automated.
• Take ownership of assigned responsibilities rather than waiting for constant instructions.

Key Responsibilities

• Handle incoming and outgoing calls with customers/clients.
• Follow up with leads, customers and prospects through calls and WhatsApp.
• Maintain and update customer/lead information in Excel, Google Sheets or CRM.
• Manage backend operations, documentation and data entry.
• Coordinate with internal teams for customer requirements, follow-ups and task completion.
• Track leads, payments, pending tasks and customer requirements.
• Prepare basic reports and maintain accurate records.
• Manage communication through WhatsApp and email.
• Use AI tools such as ChatGPT and other AI productivity tools for research, communication, documentation and workflow improvement.
• Explore new technology and suggest better ways to complete repetitive or time-consuming tasks.
• Learn new software, AI tools and internal systems as the organization grows.

What We Are Looking For

• Strong interest in AI and new technology.
• Willingness to continuously learn and experiment with new tools.
• Good communication skills, particularly over the phone.
• Comfortable using computers and online applications.
• Basic knowledge of Excel/Google Sheets and email.
• Good follow-up and coordination skills.
• Ability to organize information and manage multiple tasks.
• A proactive attitude and willingness to take ownership.
• Ability to learn quickly and adapt to changing processes.
• Basic knowledge of ChatGPT or other AI tools is preferred.
• Freshers can apply if they demonstrate strong communication skills, curiosity and a genuine interest in technology.

Preferred Skills

• Customer Calling & Communication
• Lead Follow-up
• Backend Operations
• Excel / Google Sheets
• CRM
• WhatsApp & Email
• ChatGPT / Generative AI
• AI-powered productivity tools
• Basic automation knowledge
• Research & Information Management
• Coordination & Task Management

How This Role Fits Into the Organization

This role will be an important part of our day-to-day business operations and customer experience. You will work closely with customers as well as the internal team, ensuring that communication, follow-ups, data and backend processes run smoothly.

At the same time, we want this person to become someone who helps the organization adopt AI and new technology in everyday work—from improving communication and documentation to identifying opportunities for automation and greater productivity.

This is an opportunity for someone who wants to build a career at the intersection of operations, communication and AI-enabled business processes.

What We Offer

• ₹18,000–₹20,000/month, depending on skills and experience.
• Hands-on exposure to AI tools and emerging technologies.
• Opportunity to learn AI-enabled business workflows and automation.
• Exposure to customer communication and business operations.
• Growth opportunities based on performance, ownership and learning ability.
• A role where your ability to learn and implement new technology will be valued.

Who Should Apply?

“I may not know everything today, but I am excited to learn, experiment with AI, understand new technology and find better ways of doing things.”

If this sounds like you, this role could be a great fit.