Back Office Executive (Documentation)

Shikkha Educational Advisory Solutions; Kolkata District; On-site; INR 250,000 - 350,000; Full time

Job summary

Shikkha Educational Advisory Solutions is seeking a detail-oriented documentation specialist to support admissions processes in Kolkata. You will collect and verify student documents, ensure completeness and compliance, and coordinate with students and counsellors to resolve issues.

Responsibilities include preparing and submitting applications, tracking status, and maintaining confidential records. Prior experience in education consultancy or admissions is highly valued, with CRM experience

Qualifications

• Experience in education or study abroad consultancy, university admissions, or documentation handling.
• Ability to manage multiple student applications concurrently.
• Understanding of document verification, admission compliance, and timelines.
• Experience with CRM or admission management software is a plus.

Responsibilities

• Collect, verify, and organise all student documents required for admissions.
• Review documents for completeness, authenticity, and compliance with institutional requirements.
• Coordinate with students and counsellors to resolve missing or incorrect documentation.
• Prepare, submit, and track application files within deadlines.
• Maintain digital records with proper naming, version control, and filing.
• Verify application forms before submission to minimise errors and rejections.
• Maintain confidentiality of personal and sensitive student information.
• Coordinate with internal teams to ensure timely completion of admission documentation.
• Follow SOPs and contribute to improving documentation workflows.

Skills

Document management

Admissions timelines

Attention to detail

Student communication

Tools

CRM software

Job description

Role & responsibilities

1. Collect, verify, and organise all student documents required for admissions.
2. Review documents for completeness, authenticity, and compliance with institutional requirements.
3. Coordinate with students and counsellors to resolve missing, incorrect, or incomplete documentation.
4. Prepare, compile, and submit application files within prescribed deadlines.
5. Track application status, document submissions, and pending requirements through internal trackers.
6. Maintain structured digital records and ensure proper document naming, version control, and filing.
7. Verify application forms before submission to minimise errors and rejections.
8. Maintain confidentiality while handling personal and sensitive student information.
9. Coordinate with internal teams to ensure timely completion of admission-related documentation.
10. Follow standard operating procedures (SOPs) and contribute to improving documentation workflows.

Preferred candidate profile

• Experience in an education consultancy, study abroad consultancy, university admissions office, or documentation department.
• Familiarity with handling multiple student applications simultaneously.
• Understanding of document verification, admission compliance, and application timelines.
• Experience working with CRM systems or admission management software is an added advantage.