Baan / Infor LN Functional Support Consultant

EY; Chennai District; Hybrid; INR 500,000 - 700,000; Full time

Job summary

EY Chennai seeks a Baan / Infor LN Functional Support consultant to provide day-to-day support for ERP applications, covering manufacturing and supply chain processes. You will gather requirements from global sites, troubleshoot issues, and drive permanent solutions while coordinating deployments and training.

The role involves supporting Order-to-Cash, inventory, warehousing, and shipping processes, with emphasis on proactive issue resolution and knowledge material development.

Qualifications

• 2-4 years of experience in Baan ERP / Infor LN Functional Support.
• Strong understanding of Manufacturing & Supply Chain processes.
• Experience in Inventory & Warehouse Management and Order-to-Cash logistics.
• Experience in requirement gathering and stakeholder management.
• Hands-on troubleshooting of business processes and system issues.
• Basic SQL knowledge for data retrieval, dashboard creation, and reporting.
• Excellent communication and coordination skills.

Responsibilities

• Provide day-to-day support for Baan / Infor LN (Standard & Customized Applications).
• Support global site operations covering Order Processing, Receiving & Inventory Management, Work Order Management, Shipping Operations, Cycle Count.
• Gather and analyze business requirements from global sites and drive permanent solutions.
• Develop and maintain knowledge articles, training materials, and support documentation.
• Coordinate with business users through requirement gathering, development, testing, deployment, and stabilization phases.
• Support solution deployments and validate functional requirements.
• Monitor incident queues and ensure timely resolution of tickets.
• Execute and support Global IT projects and process improvement initiatives.
• Conduct end-user training and provide functional guidance.

Skills

Baan ERP / Infor LN Functional Support

Manufacturing & Supply Chain Processes

Inventory & Warehouse Management

Order-to-Cash and Logistics Operations

Work Order & Shipping Processes

Requirement gathering

Troubleshooting business process and系统

Basic SQL

Analytical and problem-solving

Communication and coordination

Global support environments

BO Reports / dashboards

Education

Bachelor's Degree in Computer Science, Information Systems, Industrial Engineering, Supply Chain Management, or related field

Tools

BO Reports / dashboards

Job description

Role & responsibilities

• Provide day-to-day support for Baan / Infor LN (Standard & Customized Applications).
• Support global site operations covering:
  • Order Processing
  • Receiving & Inventory Management
  • Work Order Management
  • Shipping Operations
  • Cycle Count
  • Warehouse Operations
• Gather and analyze business requirements from global sites.
• Perform root cause analysis and drive permanent solutions for recurring issues.
• Develop and maintain knowledge articles, training materials, and support documentation.
• Coordinate with business users throughout requirement gathering, development, testing, deployment, and stabilization phases.
• Support solution deployments and validate functional requirements.
• Monitor incident queues and ensure timely resolution of support tickets.
• Execute and support Global IT projects and process improvement initiatives.
• Conduct end-user training and provide functional guidance.

Required Skills

• 2-4 years of experience in Baan ERP / Infor LN Functional Support.
• Strong understanding of:
  • Manufacturing & Supply Chain Processes
  • Inventory & Warehouse Management
  • Order-to-Cash and Logistics Operations
  • Work Order & Shipping Processes
• Experience in requirement gathering and stakeholder management.
• Hands-on experience troubleshooting business process and system issues.
• Basic SQL knowledge for data retrieval, dashboard creation, and reporting.
• Strong analytical and problem-solving skills.
• Excellent communication and coordination skills.

Preferred Skills

• Experience in global support environments.
• Knowledge of customized developments and enhancement requests.
• Exposure to BO Reports, dashboards, and reporting tools.
• Experience in training and mentoring users.
• Understanding of computerized databases and enterprise applications.

Qualifications

• Bachelor's Degree in Computer Science, Information Systems, Industrial Engineering, Supply Chain Management, or related field.
• Relevant experience in ERP functional support and manufacturing operations.

Keywords for Naukri Search

Baan, Baan ERP, Infor LN, ERP Support, Functional Consultant, Manufacturing ERP, Supply Chain, Warehouse Management, Inventory Management, Work Orders, Shipping, Receiving, Cycle Count, Logistics, SQL, Business Analysis, Functional Support, Production Support, Order Management, Infor ERP.

Preferred candidate profile

We are seeking a motivated Baan / Infor LN Functional Support Consultant with 2-4 years of experience in ERP support, supply chain, and manufacturing operations. The candidate will be responsible for providing functional support, troubleshooting business-critical issues, gathering requirements, coordinating enhancements, and supporting global business operations across Order Management, Warehouse Management, Receiving, Shipping, and Work Order processes.